Animal and Customer Care Associate - Westland

Michigan Humane • Westland, MI

1d • Onsite

About The Position

The Animal and Customer Care Associate works directly with the animals entrusted to Michigan Humane, ensuring the highest quality of care. The ACC Associate is responsible for the daily care and well-being of all animals in the adoption center, including feeding, cleaning, and enrichment.

Requirements

• High School diploma (or equivalent)
• 1-3 years of related experience
• Previous animal experience a plus
• Comfortable working a required weekend schedule
• Flexible with the ability to thrive in an emotional, fast-paced work environment
• Ability to show compassion to both animals and people in sensitive situations
• Possesses good communication skills, diplomacy, and tact at all times.
• Labor intensive must be able to stand for long periods, walk, kneel, bend, stoop, etc. and lift 50lbs without assistance
• Must have visual acuity to accurately read animal body language

Responsibilities

• Humanely treats and care for all animals entrusted to Michigan Humane.
• Clean and disinfect kennels, dishes, cages, litter pans, and yard areas daily, spot cleaning animal and public areas as needed.
• Feed, water, walk, socialize and bathe animals according to schedules and established protocols.
• Assist with caring for the animals by preparing and providing enrichment items and activities to minimize shelter environment stress.
• Maintain cleanliness in both people and animal areas as well as facility grounds through general upkeep and cleaning, including laundry
• Restock assigned areas with essential supplies at the end of each shift
• Assist with animal handling and/or the restraint of animals when necessary.

Benefits

• Competitive salary and benefits
• Medical, Vision, and Dental Insurance
• 403(b) Retirement Savings Account
• Opportunities for professional development, growth, and continuing education
• A positive and collaborative work environment
• Work-life balance and flexible working hours (compressed work schedule option!)
• Paid Time Off & Holidays
• Human & Pet Bereavement
• Clinic discounts to up to 75% off services for your own pet(s)
• Relaxed dress code
• Wellness program with professional counseling services available to employees
• Animal food discount
• Free or discounted adoption fees to adopt a new friend
• Sabbatical Policy
• Uniform Allowance
• Paid Parental Leave
• Yearly performance reviews & employee engagement surveys
• Student Loan Relief Eligibility through Public Service Loan Forgiveness (PSLF) Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED