Animal Ambassador Trainer 1

zoOceanarium GroupSt. Louis, MO

About The Position

The Animal Ambassador Trainer 1 role focuses on educating, entertaining, and inspiring guests during their Aquarium experience while working with Ambassador animals. This position also involves the care and well-being of all animals, maintenance of habitats, and fostering a positive team approach within the Life Sciences Department.

Requirements

  • One year + experience with animal husbandry required.
  • Competency with Microsoft Outlook, Word, Excel and PowerPoint.
  • Good verbal and written communication skills.
  • Strong listening, presentation and decision-making skills.

Nice To Haves

  • Background in fresh and saltwater aquariums, reptiles, amphibians, birds or small mammals preferred.
  • Animal training experience preferred.
  • Experience in the care of flora and fauna present in a public aquarium setting preferred.

Responsibilities

  • Undertake daily operations within the Life Sciences Department to ensure highest level of safety, courtesy, education, efficiency and operational readiness at all times.
  • Manage animal and guest interactions to ensure a safe and positive experience for everyone.
  • Strive to achieve customer satisfaction KPIs in order to meet and exceed guest expectations.
  • Educate, entertain and inspire guests throughout their Aquarium journey.
  • Manage guest experience and flow to ensure a safe and enjoyable journey.
  • Maintain positive representation to professional agencies, institutions and various committees.
  • Ensure compliance with health and safety standards in accordance with local municipality, state and federal rules and regulations.
  • Ensure animal care and presentations meet compliance of company and facility specific policies and procedures.
  • Provide animal care and ensure habitats meet compliance of facility specific policies and procedures.
  • Perform duties in order to reduce loss/waste, control costs and accurately communicate expenses.
  • Maintain up-to-date electronic records on animal health, water quality, system maintenance, system checks and stock reports.
  • Ensure compliance of all policy and procedure documents.
  • Assist in emergency situations to minimize damage, loss or injury to guests, team members, animals or company property.
  • In collaboration with Guest Experience Department and the Aquarium Foundation, ensure habitats and programs engage, educate and entertain diverse audiences.
  • Work closely with the Aquarium Foundation to ensure volunteers and educators provide exemplary guest service and engagement.
  • Other duties as assigned.
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