Animal Ambassador Trainer 1

zoOceanarium Group•St. Louis, MO

About The Position

The Animal Ambassador Trainer 1 role focuses on educating, entertaining, and inspiring guests during their Aquarium experience while working with Ambassador animals. This position also involves the care and well-being of all animals, maintenance of habitats, and fostering a positive team approach within the Life Sciences Department.

Requirements

One year + experience with animal husbandry required.
Competency with Microsoft Outlook, Word, Excel and PowerPoint.
Good verbal and written communication skills.
Strong listening, presentation and decision-making skills.

Nice To Haves

Background in fresh and saltwater aquariums, reptiles, amphibians, birds or small mammals preferred.
Animal training experience preferred.
Experience in the care of flora and fauna present in a public aquarium setting preferred.

Responsibilities

Undertake daily operations within the Life Sciences Department to ensure highest level of safety, courtesy, education, efficiency and operational readiness at all times.
Manage animal and guest interactions to ensure a safe and positive experience for everyone.
Strive to achieve customer satisfaction KPIs in order to meet and exceed guest expectations.
Educate, entertain and inspire guests throughout their Aquarium journey.
Manage guest experience and flow to ensure a safe and enjoyable journey.
Maintain positive representation to professional agencies, institutions and various committees.
Ensure compliance with health and safety standards in accordance with local municipality, state and federal rules and regulations.
Ensure animal care and presentations meet compliance of company and facility specific policies and procedures.
Provide animal care and ensure habitats meet compliance of facility specific policies and procedures.
Perform duties in order to reduce loss/waste, control costs and accurately communicate expenses.
Maintain up-to-date electronic records on animal health, water quality, system maintenance, system checks and stock reports.
Ensure compliance of all policy and procedure documents.
Assist in emergency situations to minimize damage, loss or injury to guests, team members, animals or company property.
In collaboration with Guest Experience Department and the Aquarium Foundation, ensure habitats and programs engage, educate and entertain diverse audiences.
Work closely with the Aquarium Foundation to ensure volunteers and educators provide exemplary guest service and engagement.
Other duties as assigned.