Angel Tree Coordinator (7955)

THE SALVATION ARMY•Charlotte, NC

2d•Onsite

About The Position

The Angel Tree Coordinator role involves a variety of responsibilities focused on the successful execution of the Christmas program. This includes coordinating volunteers, managing donor relations, handling special requests, facilitating communication with the Hispanic community, and overseeing the Toyland operation. The position requires strong organizational, communication, and problem-solving skills, with the ability to supervise staff in the absence of the Christmas Service Manager. Key duties include scheduling volunteers, training them on their roles, communicating with donors about adoptions, coordinating order pickups, and ensuring special handling requests are met. The role also involves facilitating communication with Hispanic clients and providing translation assistance. For Toyland, responsibilities include managing toy inventory, training volunteers on the Angel Bag filling process, and maintaining an organized operation. The coordinator is also responsible for recruiting and replacing volunteers, maintaining statistics, assisting with appreciation programs, contacting corporate sponsors, answering phone calls, providing information about Christmas Programs, compiling materials for meetings, and evaluating the program's success.

Requirements

High School diploma or G.E.D.
Two years experience working in an office environment or Any equivalent combination of training and experience that provides the required knowledge, skills and abilities
Valid driver’s license
Knowledge of general office practices and procedures.
Knowledge of effective and efficient record keeping.
Knowledge of the English language.
Ability to maintain an efficient and organized filing system to ensure that items can be retrieved in a timely manner.
Ability to answer the telephone in a courteous and tactful manner.
Ability to maintain the confidential nature of the work.
Ability to follow instructions, plan and organize work, and work under limited supervision.
Ability to meet attendance requirements.
Ability to read, write, and communicate the English language.
Ability to sort and file documents alphabetically and numerically.
Ability to operate various general office equipment including a telephone, typewriter, and computer
Ability to concentrate and pay close attention to detail with constant breaks in concentration associated with answering phones or speaking in person to clients requiring assistance.

Nice To Haves

Take-charge personality with strong leadership and management skills.
Organized, dependable, and an effective problem solver.
Strong communication and interpersonal skills; enjoys working with people.
Outgoing personality and comfortable speaking to large groups.
Strong computer skills and proficient in Microsoft Word and Excel.
Familiarity with database programs is preferred.
Fluent in Spanish.
Comfortable working with the public.
Highly organized.
Retail experience is helpful.
Ability to perform physical labor associated with managing and organizing toy inventory.

Responsibilities

Assists with the overall coordination and daily operations of the Christmas program.
Supervises staff in the absence of the Christmas Service Manager.
Coordinates volunteer schedules and communicates with individual volunteers and volunteer groups.
Greets volunteers and ensures they are properly signed in through Cervis.
Provides training and orientation to volunteers regarding their assigned activities.
Maintains positive relationships with volunteers and ensures they have a welcoming experience.
Communicates with donors regarding Angel Tree and Silver Bells adoptions.
Coordinates the pickup of Angel orders with donors and the transportation team.
Maintains clear communication with donors and ensures special handling requests are properly coordinated.
Responsible for facilitating communication with Hispanic clients and members of the Hispanic community.
Provides translation and communication assistance as needed to ensure clients and community members receive appropriate support.
Greets volunteers arriving at Toyland and provides training on the Angel Bag filling process.
Assists with maintaining an organized and efficient Toyland operation.
Ensures toy inventory is properly organized and readily available for volunteer activities.
Maintains names of volunteers at the Christmas Distribution Center in a book to be kept current at all times.
Calls and recruits volunteers if each time slot is not filled, reviewing the previous year’s list of names and numbers; finds replacement volunteer if a volunteer calls and is unable to report.
Maintains the statistics, placement and follow-up for all Angels at all locations.
Assists with an Appreciation Program for the Christmas Program employees and Christmas volunteers at the end of the season.
Contacts Corporate Sponsors on the number of angels they require, preparing materials and angels for delivery.
Answers all telephone calls in a polite and courteous manner, obtaining answers from appropriate personnel if answer is not known.
Provides accurate and complete information about Christmas Programs.
Compiles information for booklets, kits, notebooks for meeting and recruitment of volunteers and/or Christmas employees.
Evaluates and provides a report of the success of the Christmas Program at the end of the season.
Performs other related work as required.