Android Retail Operations Coordinator

2020 Companies•Southlake, TX

1d•$26•Remote

About The Position

Retail Operations Coordinator with outstanding attention to detail needed for an immediate full-time position representing 2020 Companies and our strategic clients. We’re hiring a detail-driven Retail Operations Coordinator to support our sales and field teams through payroll processing, reporting, and operational support. In this fast-paced role, you’ll monitor support queues, maintain accurate sales reports, perform reconciliations, and ensure field personnel data is updated on time. You’ll partner closely with the Operations Manager to deliver weekly payroll and reporting while providing responsive support to internal teams. If you’re highly organized, proactive, and advanced in Google Sheets (formulas, VLOOKUPs, pivot tables), we’d love to hear from you. About 2020 Companies For nearly 25 years, 2020 Companies has been the premier outsourced sales and marketing agency in the US, launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.

Requirements

Bachelor’s degree or at least 3 years of retail operations, finance, or logistics
Excellent interpersonal and customer service skills; must demonstrate initiative and follow up with customers
Ability to create and modify spreadsheets via formulas, V-Lookups, pivot tables, and other advanced Google Sheet functions
Excellent prioritization, organizational, and time management skills; paying close attention to detail
Work within a team environment
Display good judgment and problem-solving
Excellent verbal and written communication skills
Ability to work effectively in a team-oriented environment
Intermediate working knowledge of Google Suite

Nice To Haves

Salesforce or similar CRM experience preferred

Responsibilities

Monitoring support queues via Monday.com to shift support, when necessary
Effectively process assigned sales payrolls
Accurately update information as requested by the sales team in applicable reporting systems
Effectively maintain and distribute reports as requested by the sales team
Analyze sales reports for accuracy and/or discrepancies prior to distribution
Courteously receive incoming internal customer and field associates calls; determine appropriate resolution; escalate or submit for research when necessary
Provide excellent customer service by facilitating and/or providing informal training and feedback to the field team
Perform all other duties as assigned
Partner with Operations Manager to ensure payroll and reporting are accurate and delivered weekly
Perform daily exception and weekly reconciliation reports and audit processes as required by the client
Accurately update field personnel information in a timely manner
Ensure reports generated/distributed are accurate and meet the deadline
Work with the Operations Manager and other key account team partners to determine meaningful business metrics for the program and help build reporting around it to drive the business
Provide training and initiatives from process roll-outs and reporting
Remain proactive in anticipating problems and work to resolve them quickly