Ancillary Support Coordinator - Lab Services - Kelsey Seybold Clinics: Main Campus

UnitedHealth Group•Houston, TX

7h•Onsite

About The Position

Under the oversight of the Laboratory Ancillary Support Supervisor, the Ancillary Support Coordinator will serve as the point of contact for all service-related issues for Lab Services. This role will provide high level customer service and will work to build strong relationships with KSC employees, 3rd party contractors, and patients. The Ancillary Support Coordinator will serve as the focal point of communication providing resolution to concerns involving TATs, supplies, interface issues, test add-ons, send-out testing sourcing and other items as needed. The Ancillary Support Coordinator will also provide administrative support to ensure the highest level of customer services is provided within the Laboratory Services Department which includes also includes problem initiation, investigation, and resolution. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

Associate Degree in Medical Lab Technology, Biology, Chemistry, or related life science or additional 3+ years of relevant customer service/MLT/MT experience may be substituted for degree
3+ years of prior MLT/MT experience OR 5+ years of customer service experience within a laboratory, clinical or hospital environment OR 5 years’ experience working in a contact center/call center environment
Intermediate Microsoft Office Suite skills
Preparation and analysis of quarterly and monthly reports
Medical terminology used in a clinical setting
Proven critical thinking skills to support good judgment and decision-making; able to carefully consider impact of actions on all affected departments.
Proven excellent written and verbal communication skills ability to deliver organized and concise presentations tailored to audience.
Proven excellent time management and prioritization skills- ability to work independently
Proven excellent customer service skills; must exhibit
Proven to be detail-oriented
Proven to be flexibility, must be able to work extended shifts or weekends in situations deemed necessary by management

Nice To Haves

Bachelor’s Degree in medical Lab Technology, Biology, Chemistry, or related life science
Bilingual

Responsibilities

Serve as the point of contact for all service-related issues for Lab Services.
Provide high level customer service and build strong relationships with KSC employees, 3rd party contractors, and patients.
Serve as the focal point of communication providing resolution to concerns involving TATs, supplies, interface issues, test add-ons, send-out testing sourcing and other items as needed.
Provide administrative support to ensure the highest level of customer services is provided within the Laboratory Services Department.
Initiate, investigate, and resolve problems.