Ancillary Services Representative

Jax Spine & Pain Centers • Fernandina Beach, FL

2d • Onsite

About The Position

Our Ancillary Services Representative role is responsible for the friendly, accurate and timely processing of all patient transactions. The ideal candidate will be goal-oriented with a willingness to learn. The DME Specialist will offer product & service solutions, answer basic questions about orders, products, services, and insurance. This role requires the ability to multitask and work well independently and as a team member in a fast-paced environment. The representative will provide excellent care and maintain continuity of care through accurate and thorough documentation, collaborating effectively with all departments and cultivating a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity, and optimism.

Requirements

• High school diploma or equivalent required.
• Ability to work successfully as part of a team.
• Strong communication skills.
• Strong customer service skills.
• Strong ability to prioritize and multi-task in a fast-paced environment.
• Basic computer knowledge is required.
• Must possess strong organizational skills.
• Must be able to establish and maintain effective working relationship with managers and peers.
• Maintains complete confidentiality at all times.

Nice To Haves

• 1+ years' experience with DME customer Service or customer service environment in the medical or DME industry preferred.
• Must be able to display positive attitudes and behaviors towards patients and all staff members.
• Competent in computer applications pertaining to position.

Responsibilities

• Receipt, routing, and fulfillment of orders from patients, providers, and medical facilities, including braces, injection kits, single ingredient creams, PRP and BMC kits.
• Answering phones and responding to patient or provider inquiries by researching documentation and insurance guidelines.
• Accurate and timely entry of data into the Electronic Medical Records (EMR) system.
• Pulling DME/Kits/SIC from inventory, preparing packaging, and dispensing in person.
• Collecting Urine Samples.
• Maintaining confidentiality and adhering to all HIPAA guidelines and regulations.
• Performing other logically associated duties that enhance position through Continuous Quality Improvement.
• Serving as a preceptor for new Employees.
• Performing other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED