Ancillary Scheduler - Ocoee

Orlando Health•Ocoee, FL

2d•Onsite

About The Position

The Ancillary Scheduler - Ocoee position is a Full-Time role within the Orlando Health Ambulatory - Outpatient Rehab department. The primary responsibilities include patient check-in/check-out, registration, insurance verification and authorization, scheduling, and general front office operations. The role requires effective pre-registration, registration, and scheduling of multiple patient appointments, managing cancellations and additions, and accurately gathering and inputting patient demographic and financial information into hospital systems. The specialist will also verify benefits, obtain authorizations, review schedules daily, communicate changes, and enter patient charges. Additionally, the role involves explaining insurance benefits to patients, communicating procedure information, acting as a liaison between patients and clinical staff, and potentially training new team members. Flexibility in work schedule and participation in department meetings and committees are also expected.

Requirements

Must be able to demonstrate reading, verbal and written communication, mathematical, and reasoning skills typically acquired through completion of a high school education.
Two (2) years’ experience in financial, business office, or customer service environment required.
Computer knowledge necessary.

Responsibilities

Effective pre-registration, registration and scheduling of multiple patient appointments.
Manages the multiple additions and cancellations of patient appointments.
Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information in appropriate hospital systems.
Contacts appropriate payers/provider offices, verifying benefits and obtaining/documenting necessary authorizations.
Consistently and constantly reviews the schedules daily and communicates all changes to appropriate staff.
Responsible for entry of patient charges.
Acts as a liaison between the provider and patient to explain insurance benefits, co-pays, deductibles, and self pay portions.
Accurately communicates all procedure pertinent information including arrival time, location, and duration to the patient.
Performs check in and check out of patients.
Acts as a liaison to the clinical staff.
Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management including the transfer of patients from both outside and sister facilities.
Acts as a resource for training or mentoring of new team members.
Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs and on call responsibilities.
Attends and participates in department staff meetings and attends other meetings as assigned.
Represents and participates in department, facility, Patient Financial Services and corporate committees as requested by supervisor/department manager.
Responsible for reviewing and adhering to all corporate departmental and education initiatives.
Assists his/her supervisor/manager in planning and organizing department activities.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.