Ancillary Sales Manager - Xfinity Center

Live Nation Entertainment•Mansfield, MA

16d•$21 - $26•Onsite

About The Position

The Ancillary Sales Manager at Xfinity Center in Mansfield MA will lead a team responsible for generating revenue through club and seat upgrades, premier parking, lawn chair rentals, fast lane access, future ticket sales, and other upsell opportunities on show days. The mission is to drive sales while ensuring an exceptional guest experience. This is a part-time, seasonal role (approximately April–November) that is primarily events-based on evenings, weekends, and holidays, and will include in-office pre and post-event responsibilities.

Requirements

A sales-driven mindset with a passion for increasing revenue
Strong data analysis skills to identify trends and optimize sales strategies
Innovative thinking to develop and implement new revenue streams
A love for live music and being in the heart of the action
Excellent guest service and relationship-building skill
Leadership experience, with the ability to motivate and manage a small team
Strong communication skills and the ability to collaborate with all levels of leadership
The ability to stand and walk for long periods of time, outdoors, in all weather conditions
Availability for all events and necessary pre- and post-event duties on non-event days
Ability to lift up to 25 pounds with proper lifting techniques

Nice To Haves

Continued education, certification, or literacy business, or a related field is preferred
Experience in event sales or in a live music setting

Responsibilities

Oversee the execution of all upsell programs and ensure seamless guest interactions
Continuously analyze data and guest feedback to adjust pricing strategies and sales tactics
Identify new revenue opportunities that enhance the fan experience
Participate in the venue’s sustainability initiatives, helping to educate guests and staff on eco-friendly efforts while devising programs to reinforce these efforts
Train and manage the Ancillary Sales team to be proactive, sales-focused, and guest-friendly
Foster a culture of innovation and experimentation with product sales
Provide ongoing coaching to optimize sales performance
Interview and hire a professional, sales-driven team of individual performers and team players
Collaborate with venue leadership to ensure proper staffing and efficient operations
Work closely with the box office team to troubleshoot any issues with inventory, pricing, or guest concerns
Maintain inventory of ancillary products (lawn chairs, merchandise, etc.) throughout the season
Secure and reconcile day-of-show ancillary sales
Participate in the team’s post-show sweeps to include lawn chair removal and recyclables collection
Lead back-end construction of sales inventories, pricing, and other ancillary initiatives
Other related duties as assigned by management