Ancillary Front Office Representative

Southeast Orthopedic Specialists•Saint Augustine, FL

7h•Onsite

About The Position

Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine, dedicated to growing with patients and making industry-leading five-star orthopedic care accessible. The company is actively hiring a Full-Time Ancillary Front Office Representative for their US-! Clinic located in St. Augustine, FL. This position is responsible for maintaining a high level of customer service and ensuring the efficient, productive, and professional operation of the front office, which includes patient reception, scheduling of patients, collecting patient demographic and insurance information, and collecting patient payments.

Requirements

High school diploma/GED or equivalent working knowledge preferred.
Minimum of one year of patient registration experience in a medical office or healthcare setting.
Knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
Ability to communicate effectively with physicians, patients, and the public.
Capability of establishing good working relationships with both internal and external customers.
Knowledge of insurance rules and regulations including eligibility and referral requirements (Able to verify eligibility of each payer, per patient according to defined parameters).
Knowledge of medical terminology and HIPAA Guidelines.
Computer knowledge, including Windows based programs.
Skill in customer service and an understanding of Southeast Orthopedic Specialists' code of conduct and culture.
Skill in communicating effectively with physicians, clinical staff and the public.
Skill in establishing good working relationships with both internal and external customers.
Ability to maintain patient confidentiality.
Ability to communicate with upset and frustrated patients while consistently providing excellent customer service (Demonstrate empathy, concern, good listening skills, etc.) compassion for all patients.

Nice To Haves

Bilingual (English/Spanish) strongly preferred.
Previous experience in collecting money is preferred.

Responsibilities

Promptly greets and acknowledges patients. Informs MAs and Providers of patient’s arrival through CPS, using Appointment Status’
Instructs patients in completion of medical history and patient information forms, and makes any necessary corrections to the patients account.
Obtains accurate, complete demographic and insurance information and financial contract/consent on patient paperwork, as well as reviewing patients and guarantors to obtain accurate information assuring all necessary documents are populated and signed correctly. Also, making sure all required Authorizations and or referrals are attached to the appointment for that DOS.
Responsible for identifying and collecting co-payments, co-insurances and past due account balances.
Explains financial requirements to the patient in response to patient questions on billing and insurance matters; refers questions regarding more complex insurance/benefits questions to Site Billing Specialist.
Evaluates patient financial status and establishes payment plans based upon authority levels.
Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients, family members, physicians and/or supervisors of network insurance coverage issues that may result in coverage reduction.
Scans all new patient or updated patient information into computer (including: photo ID, insurance cards, referrals, and patient paperwork).
Schedules follow up appointments, reviews patient's insurance coverage and notifies patient if service requires an authorization or referral and send request to PCP via CPS.
Maintains general knowledge of insurance plans accepted by Southeast Orthopedic Specialists.
Communicates with the patients in the lobby if the physician or provider is running behind schedule.
Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of cash drawer and closing Batch.
Maintains strictest patient confidentiality.
Maintains a clean and organized front office workspace.
Follows established Front Office SOP’s.
The job holder must demonstrate current competencies for job position including a general understanding of insurance requirements.