Anatomic Path Support Representative III

Quest Diagnostics•Knoxville, TN

7d•Onsite

About The Position

The Anatomic Pathology Support Representative III position is for an individual with previous AP support experience. The individual will handle escalated/complex AP support functions, pending list issues and QA/QC functions.

Requirements

3 years of related experience
Knowledge of medical terminology
PC skills, to include MS Office
Strong data entry skills
Good clerical, organizational, problem solving, phone and communication skills
High School Diploma or Equivalent (Required)

Nice To Haves

Quest LIS knowledge
Bachelor’s Degree (Preferred)
Leadership skills

Responsibilities

Able to perform all duties of an AP Support Rep II.
Provide QA/QC support
Provide training to newly hired employees, as needed
Monitor and manage TIQ process
Process and manage send out testing
Manage and respond to problem tracking incidents
Monitor and manage pending lists
May administer and track approved release of AP materials according to corporate policy
May document client calls as indicated in corporate AP Report Notification policy
Handle escalated calls and follow up with clients
Resolve complex customer and AP support issues
Cross training in both cytology and pathology support tasks
Participate as a team member in department process improvement activities
Ensure compliance with all local, federal, CLIA and CAP regulations.
Other duties, as assigned by supervisor.

Benefits

Day 1 Medical
supplemental health
dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program
Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities