Anaplan WFP Solutions Architect

Keyrus EPM • Boston, MA

10d • Hybrid

About The Position

KEYRUS Consultants are collaborative, curious, and passionate about building impactful planning solutions. As an Anaplan Workforce Planning Solutions Architect, you will serve as the lead designer, solution architect, and subject matter expert for complex Anaplan implementations focused on Workforce Planning (WFP) use cases.
This is a Principal Consultant-level role requiring deep technical expertise in Anaplan, including the Polaris calculation engine, combined with strong functional knowledge of workforce and resource planning processes. The role is designed to support the implementation of both custom bespoke planning solutions and Anaplan’s newer workforce-related applications, including Contact Center Planning, Operational Workforce Planning, and Project Resource Planning applications.
You will work closely with client stakeholders, internal delivery teams, and account leaders to translate strategic planning goals into scalable Anaplan solutions, ensuring strong architecture, high performance, and alignment to best practices. The ideal candidate will be equally comfortable architecting tailored solutions for unique client requirements and leading implementation of Anaplan applications that accelerate time to value, standardization, and adoption.
This role is critical to the successful deployment of new Anaplan models and applications and must provide excellent client service, make best-practice recommendations, and identify opportunities for future transformation initiatives.

Requirements

• Background in multi-dimensional modeling, analytics, business intelligence, or enterprise performance management.
• Minimum of 5 years of experience implementing performance management solutions using Anaplan.
• Minimum of 3 years of experience as a consultant and/or industry SME in workforce planning, operations planning, resource planning, or related functional areas.
• Direct delivery experience in one or more of the following:
• Contact center or support operations planning
• Volume-driven workforce capacity planning
• Operational workforce or position planning
• Project resource planning, project cost planning, or project profitability planning
• Exposure to workforce planning functions through Anaplan project work and/or prior corporate experience, ideally both.
• Strong understanding of workforce and capacity planning concepts such as demand forecasting, staffing models, productivity, utilization, shrinkage, occupancy, service levels, labor cost, and scenario planning.
• Prior experience in a project team environment using structured methodologies for gathering business requirements, business processes, data conversions, and system interfaces.
• Ability to work independently, lead small to mid-size engagements, or own major workstreams within larger programs.
• Deep understanding of Anaplan’s Polaris Engine.
• Strong skills in model performance optimization, data hub or orchestrator design, hierarchy management, dimensional modeling, and scalable solution design.
• Experience integrating Anaplan with source systems such as ERP, HCM, CRM, PSA, WFM platforms, and enterprise data warehouses.
• Certified Solution Architect and/or Master Anaplanner.
• Demonstrated analytical and problem-solving skills.
• Demonstrated organizational and prioritization skills.
• Experience translating ambiguous operational challenges into actionable business and technical requirements.
• Experience running requirements sessions and developing user stories, process flows, and solution design documentation.
• Bachelor’s degree in Finance, Economics, Information Management and Technology, Engineering, Operations, or related field, or equivalent experience.
• Strong English communication skills.

Nice To Haves

• Experience supporting clients in technology, financial services and insurance, telecom and utilities, or BPO / outsourced operations.
• Experience with workforce-related platforms such as NICE, Verint, IEX, Genesys, Calabrio, or related operational systems.
• Exposure to data-driven staffing models, SLA-based planning, case or ticket workflow analytics, or workforce productivity KPIs.
• Prior experience in business development and sales support, including contributions to RFPs, proposals, demo sessions, and solution shaping for prospective clients.
• Experience with project-based planning, including demand-to-capacity alignment, role-based staffing, resource costing, margin visibility, and profitability analysis.
• Familiarity with AI-driven forecasting, machine learning pipelines, and predictive analytics.
• Experience in Agile delivery methodologies.
• Deep understanding of Anaplan Optimizer, Anaplan Forecaster, and Anaplan Data Orchestrator.
• Experience contributing to internal capability building, offerings development, and workforce planning thought leadership.

Responsibilities

• Architect, design, and implement scalable Anaplan solutions leveraging both Classic and Polaris engines.
• Lead delivery of enterprise-grade workforce planning models across use cases such as:
• Contact center or support operations planning (front or back-office)
• Volume-driven workforce capacity planning
• Operational workforce planning or position planning
• Strategic workforce planning
• Project resource planning (cost and profitability)
• Serve as the technical and functional authority for solution design, model structure, data architecture, hierarchy design, model performance optimization, and governance.
• Partner with client stakeholders to assess current-state planning processes and design future-state solutions that improve forecasting, staffing, capacity, utilization, cost visibility, and decision support.
• Translate business requirements into scalable model designs, user stories, dimensional structures, calculation logic, workflows, security, and reporting experiences.
• Collaborate with clients to define end-to-end planning architecture, including data flows, integrations, scenario management, reporting outputs, and user experience.
• Lead design workshops, requirements gathering sessions, data mapping, solution reviews, UAT, deployment, and hypercare support.
• Advise clients on best practices for workforce planning transformation, including operational planning maturity, governance, planning cadence, and cross-functional alignment.
• Partner with cross-functional teams to align solution design with organizational objectives and Keyrus / Anaplan best practices.
• Collaborate with data integration specialists to connect Anaplan with source systems such as ERP, HCM, CRM, PSA, WFM platforms, and enterprise data warehouses / BI tools.
• Design and optimize models that support workforce drivers such as demand volumes, productivity assumptions, staffing ratios, shrinkage, occupancy, utilization, scheduling inputs, capacity supply, labor cost, and profitability.
• Provide hands-on mentorship to model builders and consultants, ensuring adherence to the Anaplan Way, modeling standards, and scalable architecture principles.
• Create demo models, proofs of concept, and solution prototypes to support pre-sales activities and strategic pursuits.
• Deliver presentations and demonstrations to audiences ranging from executives to business users.
• Identify gaps in business and technical requirements, testing, potential project risks, and communication issues throughout delivery.
• Determine priorities, scope, timeline, goals, and key milestones for requested enhancements and model defects.
• Drive continuous improvement by identifying opportunities for performance tuning, re-architecture, and broader connected planning value.
• Evaluate and implement emerging Anaplan capabilities such as Co-Planner, Co-Builder, Forecaster, Optimizer, and Data Orchestrator, where appropriate.
• Facilitate knowledge-sharing sessions and contribute to internal workforce planning offerings, accelerators, and reusable assets.
• Serve as a trusted advisor to clients, understanding their strategic goals and helping shape future roadmap opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees