Analytics Manager

Techounds • Cerritos, CA

6d • Hybrid

About The Position

As the Technology and Analytics Manager, your role will involve overseeing the implementation, maintenance, and optimization of the IT Sales and Marketing, Data and Business Analytic and B2B portal services. You will be managing a team of IT professionals and third-party consultants to ensure the system meets business requirements and to provide seamless service delivery. You will be instrumental in optimizing business processes and improving operational efficiency.

Requirements

• 10+ years of experience in IT, of which 5+ years in people management role
• Experience in the Logistics/Freight Forwarding industry is a plus
• IT Project/Program Management (Practical experiences of SCRUM/PMP applications)
• IT Service Management (ITIL foundation mandatory; Advanced level is a plus)
• Process Improvement techniques (Process mapping, Kaizen/Rapid Improvement Blitz, Visual Management is a plus)
• CRM (SugarCRM, Salesforce, etc.), Rate & Quotation Management Systems (design, build and run)
• BI Dashboard design and development (PowerBI, Tableau, Qlik)
• Business Portal/Website project/enhancement delivery
• Data warehouse
• EDI/API
• ERP, TMS (CargoWise)

Nice To Haves

• Bilingual in English and Mandarin is a plus but not required.

Responsibilities

• Manage stakeholders to understand new needs and review existing service fit-for-purpose
• Define service roadmap aligning to business and foundation needs
• Collaborate within IT globally to align roadmap directions, standards and policies
• Lead projects from inception to completion, including planning, execution, monitoring and closing/training-to-run
• Manage portfolio of projects align to service roadmap
• Coach team project managers to increase competency and autonomy
• Manage and mentor a team of IT professionals and suppliers/consultants, providing guidance and support to ensure high performance and professional growth
• Oversee changes, enhancements, incidents resolution, and service requests to be delivered on expected service level
• Manage performance of external vendors and service providers
• Drive knowledge management and capability delegation (Shift-left/Service Service)
• Manage IT asset lifecycle and visibility
• Control IT policies and procedures, including data security and regulatory compliance
• Proactively identify and act on opportunities for process improvement, system optimization, and automation, to increase efficiency and effectiveness
• Stay up to date with emerging IT trends, technologies, and industry best practices

Benefits

• Hybrid work schedule (1-day a week working from home)
• 10-days PTO (Paid Time Off)
• Employee Appreciation Days
• Paid Holidays
• Sick/Flex time
• Full Health Insurance coverage including medical, dental, vision, term life, and accident insurance
• 401K retirement plan with 3% company match
• Annual performance bonus and mid-year reviews for salary increases

What This Job Offers

• Job Type: Full-time
• Career Level: Manager