Analytics Lead - Operations & Business Insights

Synergy Solutions•San Diego, CA

About The Position

Want a seat at the table where operational decisions are made? In this role, you'll partner directly with managers, directors, and VPs across Electric Operations, Gas Compliance, and Field Service organizations to define meaningful KPIs, shape analytics roadmaps, and drive data-informed decision making. You'll serve as the bridge between business stakeholders and analytics delivery teams, translating operational goals into reporting priorities, performance metrics, and measurable business outcomes. This is a business-facing role focused on stakeholder engagement, KPI development, requirements gathering, and analytics strategy. If you enjoy turning business challenges into actionable insights and influencing how organizations measure success, this is an opportunity to make a visible impact.

Requirements

Bachelor's degree required
8+ years of experience in business analysis, analytics, operations consulting, project management, or related fields
Experience partnering directly with business stakeholders to gather requirements and define reporting needs
Experience defining KPIs, metrics, scorecards, dashboards, or operational performance frameworks
Strong communication and presentation skills with experience engaging directors and executive leadership
Experience developing business cases, roadmaps, or strategic initiatives
Ability to drive consensus among cross-functional stakeholders

Nice To Haves

Utility industry experience
Experience supporting Field Operations, Asset Management, Workforce Planning, Compliance, Risk Management, or Service Delivery functions
Experience with Power BI, Tableau, or similar analytics platforms
Familiarity with SAP, Maximo, or other enterprise operational systems
Experience with data governance, data quality, or master data initiatives
Agile or project management experience

Responsibilities

Partner with operational leaders to identify opportunities for performance improvement and data-driven decision making
Facilitate KPI definition and performance measurement strategies across business units
Lead workshops and requirements sessions with managers, directors, and executive stakeholders
Develop analytics roadmaps and reporting priorities aligned to organizational objectives
Support value realization efforts through operational performance measurement and reporting
Document reporting requirements, business processes, data requirements, and success metrics
Translate business objectives into analytics initiatives and actionable work plans
Prioritize analytics requests and roadmap initiatives based on business value
Collaborate with analytics delivery teams to ensure solutions address business needs
Support monthly, quarterly, and annual performance reporting processes
Serve as a trusted advisor to operational and executive leaders
Act as a liaison between business stakeholders and technical delivery teams
Build consensus across multiple organizations with competing priorities
Support change management and adoption of analytics-driven business processes
Support enterprise data governance and data quality initiatives
Partner with stakeholders to improve data definitions, reporting consistency, and KPI alignment
Identify process improvement opportunities related to analytics and reporting