Analyst
About The Position
Open Sky Group is a global Blue Yonder supply chain specialist. Using disciplined agility and a no-modifications approach, we rapidly implement and upgrade Blue Yonder WMS, WLM, WFM, and TMS to help clients achieve faster ROI and stable, workable solutions. Typical engagements include software implementations, upgrades, replenishment and slotting optimization, material handling and ERP integration, and parcel systems. Our mission is to deliver flexible, technology-enabled solutions that help customers achieve more with less. The Analyst is a subject matter expert and individual contributor who resolves incidents, monitors software and infrastructure, and provides timely client updates and resolutions.
Requirements
- Bachelor’s degree in computer science, software engineering, MIS, or 3+ years of equivalent experience.
- 3+ years of experience with JDA/Blue Yonder WMS/WLM configuration and customer-specific development.
- 3+ years of experience with JDA/Blue Yonder development tools, including MOCA tracing and components, Microsoft SQL Server, Integrator, and Reporting.
- Solid knowledge of warehouse operations.
- Strong customer service skills are required.
- Experience with SQL and writing complex queries.
- Experience with Microsoft Windows operating systems.
Nice To Haves
- Experience with Java, JavaScript, and Python is a plus.
- Experience with Oracle Database is a plus.
- Experience with Körber WMS, in addition to Blue Yonder WMS, is a plus.
Responsibilities
- Work with clients to identify issues, guide the team to the root cause, and implement solutions that prevent recurrence.
- Work independently with customers, users, and internal and external functional and technical resources to define concepts and solutions.
- Determine the root cause of issues, document resolutions for future review, and provide training materials.
- Provide clear and concise documentation.
- Participate in on-call rotations, including nights and weekends.
- Monitor the incident queue and resolve incidents.
- Act as an escalation point (on-call) for nights and weekends.
- Continue to learn new skills and stay current with the technology used in the industry.
Benefits
- health, dental, vision, life, and disability insurance
- incentive compensation
- a retirement savings plan with company match
- a flexible, fun work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
