Analyst, Workforce Management - Work From Home
About The Position
Under general supervision, analyzes service center trends, including volumes, arrival patterns, staff productivity and resource allocation. We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Requirements
- At least 1 year of experience in a service center environment
- Demonstrated analytical and problem-solving skills.
- Demonstrated ability to handle multiple assignments competently, accurately and efficiently.
- High School Diploma
Nice To Haves
- 3-5 years experience in high volume customer service environment with actual experience in workforce
- Excellent communication skills
- Ability to learn new software
- Ability to think outside the box
- Ability to obtain and analyze large sets of data
- Experience with forecasting and scheduling in a PBM setting
Responsibilities
- Analyzes service center trends, including volumes, arrival patterns, staff productivity and resource allocation.
Benefits
- medical
- dental
- vision coverage
- paid time off
- retirement savings options
- wellness programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
