Analyst, Trading Operations

Intercontinental Exchange Holdings, Inc.•Atlanta, GA

4d•Hybrid

About The Position

The Trading Operations Analyst serves as a first-line support specialist for all NYSE Group live production trading platforms. In this customer-facing role, the analyst identifies, troubleshoots, manages, and escalates trading-related issues while partnering with cross-functional teams to ensure seamless and uninterrupted market operations. The role requires a motivated self-starter who thrives in a fast-paced environment and balances independent work with effective cross-functional collaboration. This position is primarily an overnight role, supporting NYSE Group's extended trading hours operations.

Requirements

Bachelor's degree from an accredited institution.
3+ years of experience in a trading environment, including roles such as trader, trader's assistant, exchange or broker-dealer trading operations, or alternative trading system (ATS).
Demonstrated hands-on experience with trading systems and exchange operations.
Active FINRA Series 7 license (required).
Proficiency in MS Office Suite (Word, Excel, Access, PowerPoint).
Excellent written, verbal, and interpersonal communication skills.
Proven ability to make quick, sound decisions under pressure.
Demonstrated ability to manage multiple priorities in a fast-paced, time-sensitive environment.
Strong client focus with a collaborative, team-first mindset.
Comfort working overnight and non-traditional hours in a 24/7 trading environment.

Nice To Haves

FINRA Series 57 license is a plus.
SQL experience for issue investigation is a plus.

Responsibilities

Provide real-time trading operational support for all NYSE Group Exchanges.
Monitor trading activity, system performance, and electronic trading across all Exchange products.
Execute daily checkout procedures and maintain accurate electronic logs of trading issues, disputes, and resolutions.
Assist member firms with inquiries related to order types, routing behavior, and trading functionality.
Engage with System Operations for the escalation of production issues and the understanding of system workflows.
Consult with Technology, Product Management, and Relationship Management teams to onboard users and resolve technical issues.
Coordinate with NYSE Regulation and other exchanges regarding erroneous trades and clearly erroneous (CEE) rulings.
Disseminate market status updates and operational notices in a timely manner.
Collaborate with Floor Operations teams to address and resolve real-time trading inquiries.
Develop deep expertise in proprietary trading systems and back-office tools to effectively support client interactions and operational workflows.
Contribute to cross-functional initiatives that improve operational efficiency and client experience.
Support process documentation and post-incident reviews to drive continuous operational improvement.