Analyst - Technical Services
About The Position
Welcome to CBM! We are Canada Building Materials (CBM), a part of Votorantim Cimentos North America (VCNA). Established principally in Ontario, Canada, St. Marys CBM is the building materials division of St. Marys Cement. Our CBM Ready-Mix division delivers top-quality ready-mix concrete for diverse construction projects. With operations in Ontario and Quebec, we provide reliable, efficient solutions for everything from residential builds to major infrastructure developments. We have a culture built on solid partnerships, long-lasting relationships, and opportunities for those who want to grow and be part of a diverse culture. Not only does our view include environmental impacts but also promoting healthy lifestyles and adding value to the communities that surround our operations and to society at large. Every day, we have the chance to accomplish something new, and you're invited to be part of it. CBM Ready-Mix is seeking an Analyst – Technical Services, based in Toronto. This position is a permanent full-time vacancy. Annual salary range: $70,228.67 - $75,228.67- depending on experience.
Requirements
- An associate’s degree or equivalent from a three-year college or technical school (CET) and a minimum of 3 years of relevant industry experience
- Problem solving and decision-making skills.
- Fundamental knowledge of computer software (Windows, Word, Excel).
- Ability to effectively present information to customers, clients, and other employees of the organization.
Responsibilities
- Develops mix designs and creates project submissions through interpretation of the customer or engineer's requirements using historical data and established guidelines.
- Visits Job Sites, attends pre-pour meeting, and calls on customers promoting value-added products, collects market and job information.
- Liaises among customers, sales, operations to ensure that internal and external customers' needs are met.
- Participates in industry associations. Develops and conducts customer, engineer and employee seminars and presentations.
- Advises upper management on product development issues arising from product problems identified through technical support calls with customers.
- Leads the investigation of complaints directly and through others, identifies possible causes, conducts further testing, proposes resolution, and works with sales to resolve customer complaints.
- Supports Mix Management Systems to provide hands-on support to add and modify mixes using mix management software, sends the mixes to the plant and validates that data transfer is complete.
- Develops and implements standard Operations product quality procedures.
- Maintains Process Support Manual
- Supports the Statistical Analysis Information System for the Technical Services Department to verify concrete quality and reduce potential liabilities while optimizing material costs.
- Maintains a resource center of current specifications, procedures, and recent advances in concrete technology.
- Identifies and develops promotional and collateral materials to support marketing programs.
- Plans and formulates research and development proposals.
- Completes, maintains, and processes pertinent paperwork and records.
- Produce, understand and be a resource for explaining an Environmental Product Declaration (EPD) for a concrete mix.
- Adjust the levers available at a R/M level to reduce up to 33 different environmental impacts of an individual concrete mix, based on project/owner/customer requirements.
- Identify projects/owners/customers with challenging project specific requirements and educate on how to specify environmental limits whilst maintaining constructability.
- Other duties may be assigned.
Benefits
- Training and professional development
- Access to Employees Resource Groups (ERGs), including SheBuilds, which fosters mentorship, leadership development and community support for women at VCNA
- Tuition reimbursement/assistance
- Competitive wages, vacation and holiday time
- Medical, dental, vision, disability and life insurance
- RRSP and pension plan
- Employee Assistance Program (EAP): confidential support for you and your family (CAN)
- Educational scholarship program for dependents of regular salaried employees.
- Fertility drug coverage
- Paid Maternity Leave Top Up
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
