Analyst, Talent Operations

J.M. Smucker Co•Orrville, OH

2d•Hybrid

About The Position

Make a difference every day by providing best-in-class customer service and administrative support to our internal employees and candidates interested in joining our company. Take your organizational skills to new heights by supporting Talent Acquisition with pre-employment processes, assisting in compliance-related requests, and partnering with external vendors to ensure a seamless experience for all new hires.

Requirements

Bachelor’s Degree in Human Resources or related field
Entry level knowledge of HR policies and practices
Experience leveraging an HRIS platform like Workday
Ability to handle sensitive and confidential material and situations with discretion
Proven ability to manage multiple priorities in a fast-paced environment
Strong customer service skills to ensure timely responses
Strong collaboration skills in a team-based environment
Strong attention to detail

Responsibilities

Communicate directly with candidates to schedule interviews and inform them of any necessary policies
Develop and coordinate timely interview schedules for candidates utilizing Workday and Outlook
Email required documents and interview schedule to the interview team and candidate
Manage any schedule changes and modify the schedule accordingly
Collect data from Workday and other resources
Analyze and interpret data in meaningful ways to help TA
Partner with TA to understand what questions need to be answered from candidates or with data
Partner with the Talent Acquisition Partners to ensure excellent “candidate care” throughout the interview process
Process expense reports for candidate travel as needed
Partner with third-party vendor to administer Pre-Employment screening process
Monitor reports and collaborate with third-party daily to ensure timely completion
Interact with candidates and HR Leaders to provide guidance and tracking in the screening process
Manage Adverse Action process in conjunction with Compliance COE, HR Leaders and candidates
Assist our HR HOME Contact Center team; serve as a first point-of-contact for current and former Smucker employees (and, occasionally, non-employees such as applicants or contractors) for questions regarding all HR policies and procedures.
Demonstrate broad knowledge of all HR policies and procedures to answer both general and employee-specific questions
Analyze complex information (employee provided, system generated, etc.) to identify issues and root causes.
Using system knowledge and understanding of prior case handling, effectively resolve or escalate issues.
Communicate resolutions to employees
Prioritize and respond to employee requests using case management system; assist other service center employees with opening, recording, processing, or closing cases in the system; conduct training for other service center employees to ensure effective use of the system across the team
Seek guidance from, or transfer more complex inquiries/requests to the Tier 2 shared services resources, Contact Center Manager, or other COEs within HR