Analyst - Site Operations

The Home Depot • Atlanta, GA

8d • Onsite

About The Position

The Analyst - Site Operations serves as the primary program management lead for the campaigns within the User Generated Content team. This role is responsible for managing day-to-day campaign exceptions and ensuring program integrity across all campaign initiatives. The analyst will monitor member and vendor performance, analyze campaign and appliance-level results, and track non-campaign member performance and churn using the Q scorecard. This role owns post-purchase campaign performance tracking across both online and in-store channels, and oversees monitoring of incentivized review programs. The analyst will work cross-functionally with UGC leadership, vendors, and program members to keep performance on track and drive continuous improvement across the campaign ecosystem.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• No associates report to this role on a permanent basis, but requires the leadership of a work group: assign and review work, train and contribute to performance appraisal (but not hiring, firing or disciplinary action).
• 2 years of work experience.

Nice To Haves

• Data analysis and performance monitoring across multiple concurrent workstreams
• Experience with vendor management and performance evaluation
• Familiarity with campaign management across online and in-store channels
• Ability to handle and prioritize multiple tasks and campaigns simultaneously
• Outstanding written and verbal communication skills
• Effective interpersonal and problem-solving skills
• Strong decision-making and analytical skills
• Proficiency in Microsoft Excel and Access
• Ability to identify and manage exceptions/escalations independently
• Strong organizational and customer service skills
• Positive, self-directed, and team-oriented with a professional, can-do attitude
• Influential; skilled at negotiating win-win outcomes with vendors and internal partners
• Experience with campaign management, marketing campaigns, or contextual commerce a plus

Responsibilities

• Become the subject matter expert for assigned product category online. Learn and report on best practices, industry standards, and legal requirements associated with assigned projects.
• Responsible for category product data projects and status reporting SKU collection and maintenance, product cross merchandising online, product presentation, etc.
• Measure ongoing effectiveness of programs against metric targets. Develop and execute ongoing enhancement/optimization strategy based on measured performance and customer feedback.
• Responsible for prioritizing projects, tasks to ensure deliverables and goals are met or exceeded.
• Coordinate integrated teams from one or more external agencies or functional organizations supporting managed initiatives.
• Troubleshoot and problem solve for ongoing operational needs as they arise - store sku alignment, online product availability, etc.
• Ability to author clear, concise end user/training materials for processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level