Analyst, SharePoint Bus & Configuration
About The Position
The mandate of Information Technology Services is to create business value by delivering innovative, secure, and strategic technology solutions that support the business operations of the City of Ottawa. You are responsible for: providing business and technical expertise to clients and colleagues regarding the City’s SharePoint Online and Microsoft 365 collaboration platforms; analyzing business requirements and information management needs; designing, configuring, and optimizing SharePoint sites, libraries, lists, metadata structures, workflows, permissions, and related Microsoft 365 services to support business processes and records management requirements; advising clients on best practices, governance, and platform capabilities; troubleshooting and resolving platform issues; and maintaining, enhancing, and supporting the ongoing functionality, usability, and adoption of SharePoint-based solutions. Business expertise is provided in areas such as: information management, records management, document and content management, collaboration and knowledge sharing, workflow automation, business process improvement, digital workplace solutions, data governance, compliance, and departmental business operations across all City service areas.
Requirements
- Completion of 3 year post-secondary education in business administration or related discipline, or a field that is relevant to the job (e.g. Geography in the GIS group)
- Minimum of 5 years of experience
- ERP or Enterprise GIS application and configuration tools
- System methodologies including requirements definition, functional design, implementation
- Project management methodologies
- Quality assurance procedures
- Business analysis practices and techniques, and report writing techniques
- Application administration
- English oral, reading, writing
Nice To Haves
- Experience using an Enterprise Resource Planning (ERP) application or Enterprise GIS application in a municipal environment is preferred
- For SAP: Business experience in accounting, human resources, payroll, maintenance management, procurement, materials management or sales distribution
- For GIS: Business experience in specific areas of the organization’s business lines such as public works, urban planning, engineering, environmental studies, public health, emergency services, or transportation
- For SAP: Business practices in one or more of the following disciplines; human resources, payroll, accounting, maintenance management, procurement, materials management or sales distribution
- For GIS: Business practices in specific areas of the organization’s business lines such as public works, urban planning, engineering, environmental studies, public health, emergency services, or transportation
- Knowledge of, and experience with, ESRI software and emerging GIS technologies is desirable
Responsibilities
- Providing business and technical expertise to clients and colleagues regarding the City’s SharePoint Online and Microsoft 365 collaboration platforms
- Analyzing business requirements and information management needs
- Designing, configuring, and optimizing SharePoint sites, libraries, lists, metadata structures, workflows, permissions, and related Microsoft 365 services to support business processes and records management requirements
- Advising clients on best practices, governance, and platform capabilities
- Troubleshooting and resolving platform issues
- Maintaining, enhancing, and supporting the ongoing functionality, usability, and adoption of SharePoint-based solutions
Benefits
- The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code.
- The City of Ottawa provides accommodation to applicants during all hiring process, upon request.
- Accessible formats and communication supports are available upon request.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
