Analyst – Security Operations

Verizon • Irving, TX

2d • Onsite

About The Position

The Analyst – Security Operations position is part of the Civil Compliance Team within the Verizon Security Assistance Team (VSAT) reporting into Corporate Security. The primary mission of the Verizon Corporate Security Organization is to ensure the safety and security of Verizon employees, proprietary information, assets, and facilities. As an Analyst you will be responsible for validating, processing and responding to all subpoenas, both civil and criminal, and civil court orders ensuring timely and accurate compliance. From time to time you may be required for a deposition or court appearance as a custodian of business records. This is a fast-paced environment that provides the opportunity to work both individually and as a part of a team to achieve goals. As the workload is a combination of calls and cases with varying degrees of urgency or deadlines, the ability to exercise sound judgement when prioritizing work is critical. This is an on-site position with office hours of 7:00 am – 8:00 pm ET. The Analyst is accountable for meeting and exceeding the operational business metrics while simultaneously safeguarding customer information/business records and providing a 5 star customer experience.

Requirements

• Bachelor's degree or one or more years of relevant work experience.
• One or more years of relevant experience required, demonstrated through work experience and/or military experience.
• One or more years of experience in landline or wireless in areas of legal or customer service.
• Knowledge of call processing.
• Willingness to travel up to 25%.

Nice To Haves

• Paralegal certification.
• Knowledge of state and federal laws.
• Ability to handle sensitive and confidential information and matters.
• Knowledge of the Verizon Network and call processing.
• Customer service or technical support experience.
• Self-starter with the ability to make independent decisions and the judgment to know when to seek guidance.
• Ability to prioritize multiple responsibilities and process high volumes of work in a timely and accurate manner
• Proficiency with the use of Verizon billing systems. Primarily: ACSS, iVision, MARS, CoFEE and BARS.
• Strong interpersonal and organizational/prioritization skills.
• Microsoft office and Google Suite skills

Responsibilities

• Responding to requests and legal demands for assistance by law enforcement and attorneys.
• Retrieving company records and analyzing data pursuant to legal documents.
• Verifying the validity of the legal demand, and the legal document allows for release of the requested records while ensuring all policies and procedures are followed.
• Ensuring that all cases are correctly documented and managed end to end in compliance with all applicable laws and company procedures. This includes validating, logging and responding to all legal demands served upon the company for customer records.
• Collaborating with appropriate departments and managers specifically with corporate security/legal/human resources for internal investigations.
• Handling incoming calls and providing assistance.
• Responding to inquiries and demands made by attorneys, prosecutors and other law enforcement personnel.
• Providing guidance to other departments on matters relating to the release of company records.
• Acting as liaison between the company and the law enforcement community.
• Maintaining the highest level of confidentiality.
• Providing value-added feedback to leadership on methods to improve call handling, and increase knowledge of processes and procedures to drive quality improvement.
• Reviewing and updating Methods and Procedures to have up to date resources to conduct day to day job functions.
• Reviewing, investigating and resolving inquiries from our customers.
• Traveling may be necessary for training, court appearances and/or presentations.

Benefits

• medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
• matched 401(k) savings plan
• up to 8 company paid holidays per year
• up to 6 personal days per year
• paid parental leave
• adoption assistance
• tuition assistance
• premium pay such as overtime, shift differential, holiday pay, allowances, etc.
• up to 15 days of vacation per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level