Analyst, SAP Business Systems III - Human Resources

Canadian Blood Services•Suceava, NL

4d•CA$99,600 - CA$117,200•Hybrid

About The Position

Canadian Blood Services is looking for a Regular Full-Time Analyst, SAP Business Systems III – Human Resources to join their dynamic IT Internal Customer Experience team within the Digital Solutions and Technology Division. The IT Internal Customer Experience team is responsible for managing the delivery and operation of SAP services related to employee experience and productivity, making IT more effective, reliable and consistent. Reporting to the Manager IT Productivity Applications, the role is responsible for the HR functional area: Human Resources, Organization Management, Benefits, Performance Management and SuccessFactors. The role involves supporting the use of SAP and its various platforms at Canadian Blood Services, including supporting SAP & SuccessFactors end users, conducting analysis of master data, resolving user-related issues, modifying existing SAP functionality, and adding new capabilities.

Requirements

Post-secondary level education in a discipline relevant to the functional area being supported from a recognized academic institution or equivalent experience (Information Technology, Business Administration, Computer Science, Human Resources).
Minimum 4 years of experience supporting the SAP ECC including configuration.
Hands-on SAP configuration experience must include IMG, pay scale configuration, organization management relationships and infotypes, evaluation paths, benefit enrollment and plans, LSMW, screen modifications, dynamic actions, point of integration, personnel actions, infotypes, authorization, and audit logs.
Minimum 2 years of experience supporting SuccessFactors Recruiting, Onboarding and/or Learning in an IT support role (support, troubleshooting and system enhancements) including SAP SF Integration Centre.
Participated in at least 1 full cycle of a SuccessFactors implementation.
Proficiency in Microsoft Office (Word, Excel, Teams, Outlook).
Ability to conduct business professionally and develop strong working relationships with clients and team members and relay technical information to a non-technical audience.
Excellent problem analysis, planning and organizational skills.
Ability to understand and troubleshoot SAP points of integration.
Strong understanding of data replication and integration between SuccessFactors modules and other HR systems (SAP ECC environment), and SAP ECC to third-party systems.

Nice To Haves

Knowledge of SAP Security roles and authorization is considered an asset (Single role, composite roles).

Responsibilities

Receive and respond to SAP super-user and end-user requests for third-level support and provide steps for resolution.
Assess client requirements and participate in requirement review meetings related to SAP HR system changes to be made in SAP ECC environment and/or SuccessFactors (Recruiting, Onboarding, Learning).
Determine possible solutions, estimate and scope IT effort, perform configuration and maintain related documentation (functional specifications, report mockups, security requirements, configuration steps, expected results, workplans).
Conduct SAP system testing for the functional area and develop test plans for all phases of testing as appropriate to the system change: unit, integration, user acceptance, and regression testing.
Provide technical support to Talent Acquisition Specialists, HR Support representatives and Learning Administrators for issues related to SuccessFactors Recruiting Management, Onboarding and Learning modules (including process flows, onboarding tasks, forms and new hire data flows, business rules, workflows, and Role based permissions).
Participate in the evaluation of the release notes from SAP SuccessFactors and prepare for SF releases.