Analyst, Revenue Systems & Program Management

Royal Caribbean Cruises Ltd•Miami, FL

2d•Onsite

About The Position

The Royal Caribbean Group’s Revenue Systems and Program Management team has an exciting career opportunity for a full-time Analyst, Revenue Systems and Program Management reporting to the Manager, Revenue BI & Analytics. The Analyst, Revenue Systems & Program Management will support the day-to-day operational requirements for the onboard Point-of-Sale (POS) system and Global Hospitality Systems (GHS), ensuring optimal functionality and support across all new and existing ships. This responsibility includes collaboration and communication with ship and shore stakeholders and working closely with the IT department. The Analyst will be responsible for analysis, deep dives and assessment of Onboard Revenue streams and special projects to identify opportunities, root causes, pricing opportunities and adjustments. This position works closely with Product Owners to review pricing and promotions to achieve targets. Additionally, will conduct benchmarking and competitive analyses. This role involves financial management, including month-end accruals and budget analysis, as well as providing recommendations to enhance departmental processes and revenue streams. Analyst will act as a key liaison between shipboard and shore-side teams, ensuring effective communication and problem-solving. Additionally, they will implement quality assurance measures, develop training programs, and manage various administrative duties to maintain operational excellence and compliance.

Requirements

Bachelor’s degree (BA) from four-year college or university recommended with focus in quantitative discipline preferred.
Two+ years related experience with financial / business system including analysis or hands-on work experience.
Demonstrated experience in project management.
Ability to travel 15% of the time to visit shipboard stakeholders.
Demonstrated aptitude for problem solving and problem identification.
Ability to collect, analyze and interpret revenue and financial performance data.
Ability to submit accurate month end financial documents.
Ability to make strategic and tactical decisions with large financial impacts with minimal supervision.
Ability to structure logically quantitative analyses of complex issues.
Strong written and verbal communication skills and ability to work in global environment.
Attention to detail required.
Willingness to accept immediate product and project responsibility.
Ability to operate in a team environment.
Excellent interpersonal skills and demonstrated maturity.
Ability to manage multiple projects and responsibilities at once.

Responsibilities

Oversee the management of the onboard point-of-sale (POS) system, including the creation, modification of POS screens, and testing of new products.
Ensure the overall maintenance and functionality of POS systems, acting as the subject matter expert (SME) and providing support to cross-functional teams.
Act as liaison with Newbuild IT to deploy all POS solutions for all new ships.
Act as lead Conduent with corporate shipboard systems product owners to maximize the efficient use of GHS.
Represent Onboard revenue for exploratory solution options for other offer management systems, as applicable.
Take ownership of month-end financial accruals for revenue areas and cost areas, as well as other accruals, invoicing, and payments, ensuring accuracy and compliance with financial standards.
Analyze financial data to provide insights and recommendations for cost optimization and budget management.
Conduct assessments and analytics of key revenue streams.
Make pricing and promotion recommendations based on trends.
Develop a summary of performance trends based on available data.
Make informed recommendations to senior staff on process or system improvements, driving innovation and efficiency within the department.
Assist in the development and implementation of strategies and tactics to maximize revenue and reduce expenses.
Participate in ship-to-shore communications, facilitating real-time problem-solving and ensuring effective information flow.
Act as the primary point of contact for key stakeholders, including vendors, partners, and internal departments, fostering strong relationships and collaboration.
Ensure all onboard revenue product processes and POS system operations adhere to company policies and regulatory requirements.
Implement and monitor quality assurance measures to maintain high standards of service delivery and operational efficiency.
Develop standard operating procedures and maintain a library of where these are stored for easy access by all.
Develop and deliver training programs for team members and other staff on shore excursion procedures and POS system functionalities.
Facilitate knowledge transfer to ensure continuity and consistency in operations.
Oversee and manage administrative duties, which include the use of multiple computer programs, ensuring efficiency and accuracy in all administrative tasks.
Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.