Analyst, Revenue Operations

J.D. Power • Ontario - Remote, ON

1d • $115,000 - $124,000

About The Position

JD Power is seeking an Analyst, Revenue Operations to serve as the analytical backbone of our Revenue Operations organization. This is a high-visibility, high-impact generalist role for someone with strong financial analytical instincts and an advanced command of Excel: someone who is energized by building models and logic from raw data, not just visualizing it.
This role sits within Revenue Operations and supports the full GTM organization: Sales, Customer Success, and Finance. You will build and maintain the models and analyses that give GTM leadership visibility into how the business is performing, with particular emphasis on the metrics that matter most after the deal closes: reporting across pipeline health, forecast accuracy, sales productivity, churn, renewals, customer health and GTM KPIs. You will also support broader growth initiatives and CS Operations as the function scales.
This is a strong fit for an analytically rigorous, Excel-first thinker who is comfortable building forecasting and cohort logic from scratch, rather than someone whose primary strength is visualization or dashboarding. You will be exposed to every dimension of the revenue model: new business, renewals, expansion, retention, with a growing focus on post-sales analytics and CS Ops as you take on more ownership.

Requirements

• 2 to 4 years of experience in Revenue Operations, FP&A, Business/Financial Analytics, Customer Success Operations, or a closely related analytical role within a B2B SaaS or data-driven organization.
• A strong financial analytical foundation: comfortable building models and logic from raw data rather than relying on pre-built dashboards or BI tooling.
• Exposure to SaaS metrics and the ability to explain them clearly: ARR, GRR, NRR, pipeline coverage, forecast accuracy, win rate, churn cohort analysis, renewal rate, and customer health scoring.
• Hands-on experience building Salesforce reports and dashboards; familiarity with Salesforce data architecture (Objects, fields, record types, relationships) and the ability to troubleshoot data quality issues at the CRM level.
• Demonstrated track record building accurate, analytical deliverables under recurring time pressure: weekly reports, monthly packages, ad-hoc analyses.
• Advanced Excel: financial modeling, multi-tab models, SUMIFS-based logic, pivot analyses, cohort tables, and scenario comparisons built from raw CRM exports without hand-holding.
• Financial and analytical rigor: able to construct forecasting and retention logic from first principles, not just report on numbers someone else modeled.
• Salesforce reporting proficiency: able to build reports and dashboards from Salesforce objects independently, understand basic data relationships, and identify root causes of data quality issues.
• Data accuracy obsession: check your own work, document your methodology, flag data limitations, and never let a bad number reach a stakeholder without a caveat.
• Clear written communicator: able to annotate analysis with plain-English insights, write concise report commentary, and explain what a metric means.
• Highly organized and reliable: you manage a recurring reporting calendar, meet deadlines, and proactively communicate when something is delayed or uncertain.
• Curious and self-directed: you ask why numbers look the way they do, follow threads that seem off, and bring findings to the Director of Revenue Operations without waiting to be asked.

Nice To Haves

• Experience with a BI tool (Power BI, or equivalent): useful, but secondary to financial/Excel modeling strength for this role.
• Familiarity with Sales/CS platform reporting (Salesforce, Gong, Gainsight, etc.)
• Exposure to revenue forecasting or pipeline intelligence platforms (Clari, Gong, Aviso).
• Experience supporting board-level or executive reporting preparation in a B2B SaaS environment.
• Basic understanding of SaaS revenue recognition concepts and how bookings relate to recognized revenue.

Responsibilities

• Build and maintain renewal and retention reporting: churn cohort analysis, renewal pipeline health, and at-risk account identification, with root-cause analysis on where and why retention breaks down.
• Build and maintain the forecast accuracy tracking model, capturing submitted forecast vs. actual closed-won by segment, product, rep cohort, and period, producing regular accuracy reports with root-cause and historical pattern analysis.
• Build and maintain the forecasting input quality dashboard: tracking forecast submission completeness, required field adherence, and category distribution (commit / upside / pipeline) by segment and rep.
• Support sales productivity reporting: quota attainment by segment and rep tenure, ramp curves, win rates by segment and deal size, average sales cycle, average contract value, and pipeline-to-close conversion by stage.
• Support capacity and coverage model maintenance, providing headcount, ramp, and productivity data inputs that the Director of Revenue Operations uses for AOP planning and in-year reforecasting.
• Partner with RevOps systems and data teams to identify and escalate data quality issues, broken CRM workflows, and reporting discrepancies; support data reconciliation between Salesforce, CS platforms, and Finance on a defined cadence; maintain clear documentation of report definitions, metric logic, and data sources.
• Support board and executive reporting packages by assembling data, building supporting analyses (churn cohort, win/loss, discounting patterns, segment whitespace, pipeline source), and creating clean exhibits that feed the executive narrative.
• Support annual planning and quota-setting with historical performance data and segment-level analysis; build ad-hoc analyses for Sales, CS, and Finance leadership with fast turnaround and honest assessment of data limitations; proactively bring recommendations for reporting improvements to the Director of Revenue Operations.

Benefits

• JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
• Should you require accommodations during the recruitment and selection process, please reach out to [email protected].
• JD Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, JD Power has international sites and JD Power uses resources located throughout the world. JD Power may from time to time also use third parties to act on JD Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within JD Power group of companies as well as to third parties acting on JD Power’s behalf, including also transfers to servers and databases outside the country where you provided JD Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed