Analyst II/III, Retail Ops

Constellation Energy Generation, LLC.•Hurstbourne Acres, KY

About The Position

Constellation is seeking a qualified professional with proven experience and results to join our Retail Operations team as an Analyst II/III. The Analyst II/III position within Retail Operations is responsible for monitoring and executing day-to-day workflow activities as well as managing medium to complex exception handling activities while meeting service level agreements with internal and external customers. The Analyst II/III is responsible for becoming a subject matter expert in the assigned business function areas. The Analyst II/III will directly collaborate with team members, project groups, Information Technology, and cross functional teams to support changing business needs.

Requirements

Bachelor's Degree with 2+ yrs work experience required; or 5+ yrs combination of education and relevant work experience (for Analyst II)
Bachelor's degree with 3+ work experience required; or 6+ years combination of education and relevant work experience (for Analyst III)
Strong computer background/experience, including Microsoft Office Applications (Word, Excel and PowerPoint)
Ability to communicate effectively and professionally, with internal and external parties as required.
Ability to operate independently with guidance from manager (for Analyst III)
Has acquired a high level understanding of the group's overall processes, with process improvement in mind. (Challenge the status quo) (for Analyst III)
Strong knowledge of customer service procedures, principles, interpersonal skills and strong communication (for Analyst III)

Nice To Haves

Bachelor's degree in Business, or 2 years of equivalent experience in lieu of the degree
Ability to prioritize work, manage time effectively and manage workload efficiently
Ability to work independently and collaboratively to support individual, shared and organizational issues, goals and targets
Analytical skills, attention to detail, critical thinking, problem solving and independent decision making
Ability to effectively adapt to changes in the work environment, manage competing demands and navigate frequent change, delays or unexpected events
Experience in the retail energy industry and or regulated/deregulated energy markets
Experience using CRM and or order to cash workflow systems
Proficient PC and computer skills (Word, Excel, Access, Visio, Power Point, Passport, PeopleSoft Hyperion), work processing, spreadsheet applications, eSourcing tool, flow charting and/or SQL database query development
Elevated knowledge in Excel (creating and using pivot tables, macros, and vlookups) and MS Office Suite experience.
Working knowledge of UDC/ISO/LDC market EDI transactions
Ability to clearly communicate both orally and in writing and work effectively across business units, functional groups, multiple levels of the Corporation and external stakeholders
Demonstrated ability to identify and implement process improvements and efficiencies, with expertise in process mapping

Responsibilities

Responsible for one or more of the following high volume functions of the order to cash process: managing data used to ensure competitive pricing and accurate billing for customers while minimizing risk to Constellation; enrolling customers with the utility to ensure they have power or gas when needed; processing contracts and/or confirms to ensure SOX compliance; managing customer payments to ensure accurate posting of cash to customer accounts and accurate revenue recognition; timely 3rd party payments; address internal/external customer inquiries timely and accurately; vendor and system support.
Exercise appropriate judgment and analytical abilities, leveraging subject matter experts when necessary, to investigate discrepancies in work processes. Take necessary actions to perform root cause analysis and take appropriate actions to resolve issues.
Review and communicate issues to team members, leads, management and stakeholders with emphasis on customer information.
Initiate and foster collaboration with team members to ensure seamless customer support and knowledge transfer.
Interface with internal and/or external customers in handling and resolving inquiries as needed.
Proactively communicate workflow system or process concerns to avoid or fully remediate issues that cross multiple groups.
Adopt and support change management activities.
Challenge the status quo to automate and improve processes through innovation, with focus and intent on creating sustainable solutions.
Leverage knowledge and experience in working with project groups, Information Technology, and cross-functional teams for key deliverables.
Identify and create business requirements based on changing business needs.
Participate in User Acceptance Testing (UAT) by executing test scripts to validate business processes, system enhancements, and defect fixes.
Maintain an understanding of business, contractual, regulatory, and market policies/tariffs and ensure assigned workflow processes are aligned.
Ensure that all Sarbanes-Oxley ("SOX") Key Controls and other company policies are followed.
Travel required as necessary to meet business needs.
In-person attendance for training, all-hands meetings, and other meaningful engagements.