Analyst, Quality & Training

NRECA•Lincoln, NE

2d•$57,000 - $70,000•Hybrid

About The Position

Are you detail-oriented, customer-focused, and passionate about helping people navigate their specialty benefit accounts? NRECA is seeking a Quality & Training Analyst to join our Insurance & Financial Services team in Lincoln, Nebraska. In this role, you will join a team that’s proud to be named one of Lincoln’s Best Places to Work! NRECA is the national trade association representing more than 900 consumer-owned electric cooperatives across the United States. We provide advocacy, financial services, and business solutions that help electric cooperatives serve their communities. The work in the Insurance & Financial Services department (I&FS) is diverse, intellectually engaging, and deeply impactful. They foster a culture of belonging, driven by values like communication, creative problem-solving, and accountability. If you’re motivated by purpose, enjoy variety, and care about people and outcomes, this is the team for you.

Requirements

Bachelor's degree or college coursework plus 2+ years of quality assessment and training experience or applicable subject matter expertise, within the medical insurance or retirement plan services industry.
Knowledge of applicable processing policies, procedures, and workflows.
General knowledge of employee benefits gained through education or experience.
Ability to manage time, prioritize work, multitask, and perform effectively under pressure.
Ability to identify improvement opportunities and recommend constructive solutions.
Ability to collaborate effectively, build positive working relationships, and provide timely follow-up.
Strong customer service, verbal, and written communication skills.
Ability to exercise sound judgment and discretion in all responsibilities.
Proficiency in Microsoft Office applications.
Ability to report to the office as required.

Nice To Haves

Experience working with quality assessments, assisting with the creation of educational materials and training aids, and supporting the training and onboarding of staff.
Experience within the insurance industry working with medical insurance plans or experience within the financial services industry working with retirement plans.
Knowledge of ERISA, IRS, and/or DOL regulations related to defined benefit plan administration preferred.

Responsibilities

Supports the delivery of training programs, contributes to training materials and aids, and may assist with routine training delivery.
Reviews employee processing work and member service calls for timeliness, quality, accuracy, and productivity within assigned business areas.
Assists with updating and organizing standard operating procedures in partnership with the Quality Assurance team and business areas, as needed.
May process escalated member-facing claims transactions requiring specialized knowledge.