Analyst Programmer I

Duke Careers•Durham, NC

2d•$59,829 - $104,550•Hybrid

About The Position

Join a team building and supporting a system that keeps research running smoothly. This role assists in the implementation, design, maintenance, and improvement of the animal management system (AMS) that will be utilized by the Division of Laboratory Animal Resources (DLAR). The position provides technical support and training to AMS users, designs and produces reports, and ensures data warehousing integrity. The work arrangement is hybrid.

Requirements

Requires a Bachelor's degree in mathematics or a computer-related field, or equivalent coursework or technical training.
Requires one year of programming or analytical experience with knowledge of several computer languages, programs, or systems.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.

Nice To Haves

Knowledge of SQL and Power BI would be beneficial.
Knowledge of XML and Python preferred.
Experience with cloud hosting platforms such as AWS and workflow applications such as Miro is preferred.
Experience in software implementation of new products/services and project management.

Responsibilities

Assist in the implementation of a-tune’s tick@lab animal management system.
Collaborate with functional area directors, managers, and staff to translate process and regulatory requirements into system-based workflows and solutions.
Migrate current and master data to the new system.
Conduct end-to-end and parallel testing and monitor all system output to ensure performance and accuracy.
Contribute to the analysis of specific organizational and procedural issues and the design or modification of the AMS to improve operational efficiency.
Identify, document, and track system-specific bugs and defects – including layout issues, API failures, and performance bottlenecks – through to resolution.
Develop and provide reporting on both a regular and an ad hoc basis.
Serve as a liaison with OIT/OASIS staff to ensure appropriate data management.
Work with internal users to develop and modify efficient administrative processes.
In collaboration with DLAR administration and training teams, write or modify SOPs and/or Work Instructions related to the AMS.
Train external users (researchers, the Office of Animal Welfare Assurance, etc.) on usage of the AMS.
Create and modify templates for service requests, health records, etc.
After implementation, continue to maintain the AMS and seek opportunities for improvement.
Perform other related duties incidental to the work described herein.
Demonstrates professional conduct and behavior at all times when performing job duties and rendering services to the scientific community, especially as they relate to customer service, attendance and punctuality, respectful demeanor and interactions, professional language and communications, appropriate effort and initiative, accountability and integrity, boundary maintenance and confidentiality, emotional self-regulation and responsiveness to feedback.
Maintains professional standards and adheres to all federal, state, and university regulations and policies regarding the use of animals in research while performing job duties.
Fosters teamwork and collegiality between the various groups of DLAR and the scientific community.