Analyst, Program Delivery

McLean & Company•London, ON

11d•Remote

About The Position

McLean & Company is seeking an Analyst, Program Delivery to support the delivery and continuous improvement of external client-facing facilitated programs. This role involves working with internal teams and external clients, analyzing program data, and contributing to operational excellence. The company emphasizes a collaborative environment where employee contributions are valued and growth is encouraged.

Requirements

Experience analyzing data and translating insights into clear, actionable reports and recommendations.
Intermediate to advanced proficiency in Microsoft Excel, including data analysis, reporting, and troubleshooting.
Experience working with CRM platforms.
Strong client-service mindset with a proven ability to build relationships and collaborate effectively across cross-functional teams.
Excellent written and verbal communication skills, with the ability to present complex information in a clear and actionable way.
Exceptional attention to detail and commitment to data accuracy.
Demonstrated problem-solving, critical thinking, and decision-making abilities.
Self-motivated and adaptable, with the ability to manage competing priorities in a fast-paced, deadline-driven environment.
Proficiency with Microsoft 365, including Outlook, Word, and PowerPoint.
3+ years of relevant work experience in an analytical, operational, or business support role.

Nice To Haves

Salesforce experience
Gainsight experience
Power BI and/or Power Automate experience
Bachelor’s degree in business, analytics, or a related field

Responsibilities

Ensure accurate tracking of client entitlements and credits in Salesforce by working across teams.
Analyze usage data to identify trends, uncover opportunities, answer business questions, and drive operational excellence.
Collect feedback, manage surveys, identify themes, and surface insights to improve program offerings and understand the client experience.
Develop impactful monthly and annual reports in PowerPoint for delivery teams and leadership using data storytelling and visualization techniques.
Conduct ad hoc data analysis to uncover insights, support decision-making, and help solve complex business challenges.
Support the calculation of variable compensation for delivery teams, including commissions and bonuses.
Represent the business in technology enhancements, dashboard builds, and AI projects.
Serve as a trusted resource for Excel, data analysis, reporting, and dashboard troubleshooting.
Support program logistics, including monitoring a shared inbox, assigning resources, preparing statements of work, and coordinating with clients as needed.
Provide in-session support for client engagements, including workshops and training, as needed.