Analyst Process Reliability

Johnson & Johnson•Raritan, NJ

6d•Hybrid

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. About MedTech Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech We are searching for the best talent for Analyst Process Reliability position. The Analyst for Process Reliability is a critical role dedicated to ensuring the seamless execution of Process Reliability processes. This position focuses on maintaining data integrity, resolving process inefficiencies, and ensuring compliance with corporate and regulatory standards. The Specialist serves as a subject matter expert, proactively addressing operational challenges and delivering high-quality solutions that uphold the reliability and efficiency of the OTC ecosystem.

Requirements

BA/BS or equivalent business experience with a concentration in Customer Service, Supply Chain, Business, or IT is required.
Proven expertise in Process Reliability processes, with strong analytical and problem-solving abilities.
Proficiency in SAP and other relevant systems, with hands-on experience in troubleshooting and reporting.
Strong understanding of compliance standards and the ability to enforce adherence across operations.
Excellent communication and collaboration skills, with the ability to work effectively across teams and stakeholders.
Attention to detail and the ability to manage multiple priorities in a fast-paced environment.
Proactive mindset with a focus on continuous improvement.
Commitment to operational excellence and delivering reliable solutions.
Ability to foster a culture of accountability and collaboration.

Responsibilities

Manage and resolve field inventory consignment reconciliation (BIR) issues, ensuring accurate tracking and reporting.
Address billing kickouts to ensure timely and accurate financial postings.
Resolve pricing discrepancies and incomplete orders to maintain order integrity and process completion.
Provide SERF testing support to validate system enhancements and ensure reliability.
Troubleshoot and resolve SAP access challenges to enable smooth operations.
Monitor and address zero pick hold reports to ensure timely order fulfillment.
Ensure adherence to regulatory and corporate compliance standards across all processes.
Identify, manage, and prevent EDI order issues through proactive analysis and resolution.
Execute key tasks, including order cancellations, re-ATPs, billing date adjustments, and management of orphan ZAPA and TATX reports.
Generate and analyze order processing notes and resolve 30-day credit hold issues to maintain process continuity.
Complete all assigned trainings within a timely manner and within specified due dates.
Resolve IDOC Error resolution through matrix utilization and notify associated internal/external business stakeholders per business process work instructions.
Initiate IRIS tickets as needed, keep end users informed, and collaborate with IT business partners to find long-term resolutions to avoid any future customer order impacts.
Think and communicate cross-functionally to investigate and research issues, including any necessary coordination with internal departments and all required customer follow-up in a self-directed manner.

Benefits

Consolidated retirement plan (pension)
Savings plan (401(k))
Long-term incentive program
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year (or 48/56 hours in CO/WA)
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year