Sr Analyst People Systems (remote)

CSX Transportation•Jacksonville, FL

1d•Remote

About The Position

Provides system and end user support for Oracle Cloud HCM application in a complex, dynamic environment. Performs analysis and problem resolution. Reviews quarterly releases, makes recommendations and communicates changes & enhancements.

Requirements

Associates Degree
3 or more years of experience in Human Capital Management systems supporting, preferably within Oracle Cloud HCM (Fusion)
Knowledge of setup and support within Human Capital Management Systems, preferably Oracle Cloud HCM
Understand the HR business processes supported by the HR systems
Ability to interact effectively with people who have varying degrees of functional knowledge and draw out the real nature of the problem that needs to be solved
Foundational knowledge of HR subject matter and services, including but not limited to benefits, compensation, talent acquisition, performance, and learning
Ability to communicate effectively with the end users to understand the system issues that surface, perform root cause analysis and communicate plan for resolution
Ability to coordinate multiple projects and react quickly to change
Strong customer service, analytical and organizational skills with the ability to solve problems creatively
Ability to work effectively both independently and in a team environment
Experience in Oracle Transaction Business Intelligence (OTBI) and Oracle Business Intelligence Publisher (BIP)

Responsibilities

Provide production support across Oracle HCM modules (Core HR, ORC, Talent, Learning, Compensation, Benefits)
Serve as an escalation point including, but not limited to, researching and resolving system configuration or integration issues, unexpected results or process flaws
Plan for and support migrations, releases, upgrades and/or patches, including functionality and design review as well as end to end user testing
Consult with functional owners to translate system needs into system requirements and effectively communicate system capabilities and limitations
Develop, document, and maintain all current and new business process workflows for efficiency
Communicate with project teams, business partners, and vendors
Strong focus on the employee experience supporting self-service transactions
Leverage Oracle AI technologies to streamline workflows, enhance decision-making, and identify opportunities for automation across the organization
Manage personalization to ensure simple navigation and ease of use
Develop test plans/scripts, execute testing scenarios and validate results
Miscellaneous activities and responsibilities as assigned by manager