Analyst, PBM Financial Operations – Revenue Cycle

CVS Health•Washington, NV

1d•Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Analyst, PBM Financial Operations – Revenue Cycle is responsible for supporting several clients, developing relationships, and striving to receive timely payments. This position requires strong collaboration and communication skills as it is necessary to work cross-functionally with other internal and external teams, including, but not limited to Billing, Cash Application, Sales Operations, Finance, and Accounting. The candidate will continually monitor the billing and collections process to ensure that any communications, collection efforts, and adjustments have been documented and recorded on the clients AR.

Requirements

1+ years of experience in Microsoft Office, specifically Excel and Word
1+ years of experience in one of the following: Medical and/or Pharmacy Reimbursement OR Accounts Receivable experience.

Nice To Haves

Able to work with a highly accountable team in a fast-paced environment and quickly learn complex computer applications
Communicate effectively and uphold excellent customer service and demeanor in challenging situations and escalated calls
B2B Collections
Desire to grow within role and within the organization as a whole
Proficiency in Adobe Acrobat
Strong analytical, organizational, communication, and interpersonal skills

Responsibilities

Key Client Collections oversight
Manage a region of client accounts, minimizing past-due balances and ensuring timely collections
Maximize cash flow, reduce risk exposure, ability to work with clients to resolve issues quickly, while communicating and escalating effectively.
Premier focus on consistent process improvement opportunities
Perform detailed research of claims and outstanding balances.
Identifying root cause and resolve trends and issues with minimal supervision
Manage Clients with invoice dollar amounts ranging from $1M-$50M per billing cycle.
Collaborate with clients to ensure invoices are paid timely according to their agreed upon payment terms
Reconcile financial data regarding payments applied and outstanding balances to ensure accounts are in good standing
Recognize Client trends and preferences and ensuring they receive world-class service
Provide direct communication with the client on past-due balances, credits, or other events that require manual intervention to resolve