Analyst, Operations

Lifepoint Health•Brentwood, TN

4d•Onsite

About The Position

Lifepoint Health is seeking an Operations Analyst to contribute to their mission of Making Communities Healthier. This role involves supporting IT managed platforms and systems through analysis, documentation, and coordination. The analyst will also be responsible for creating and maintaining process documentation, supporting change management, coordinating with stakeholders and vendors, and participating in continuous improvement efforts. The position is based onsite in Brentwood, TN, with a Monday-Friday schedule and requires up to 25% travel.

Requirements

Associate degree in Business, Information Technology, or a related field required; Bachelor’s degree preferred.
Bachelor’s degree in Business, Information Systems, Healthcare Administration, or related field
Minimum 3–5 years of experience supporting business or healthcare operations
Experience working in regulated environments (healthcare strongly preferred)
Proven experience with operational workflows, process analysis, or service operations
Strong analytical, documentation, and problem‑solving skills
Ability to work cross‑functionally with business, IT, and leadership teams
Must be authorized to work in the United States without employer sponsorship.

Nice To Haves

Relevant certifications (e.g., ITIL, Business Analysis, Service Management, Lean) are a plus but not required.

Responsibilities

Elicit, analyze, and document business requirements, functional needs, and process workflows.
Evaluate existing systems and processes to identify gaps, risks, or opportunities for improvement.
Translate business needs into clear specifications, documentation, or work requests for technical teams.
Support IT managed platforms and systems through analysis, documentation, and coordination activities.
Assist with system configuration, access management, data maintenance, or administrative support tasks as appropriate.
Help troubleshoot issues by coordinating with technical teams and vendors to identify root causes and resolution paths.
Create and maintain process documentation, workflows, SOPs, and reference materials.
Ensure documentation remains current and reflects changes to systems, processes, or support models.
Support adherence to established standards, controls, and operational practices.
Review and assess enhancement, change, or improvement requests for feasibility, scope, and effort.
Assist in prioritizing discussions by providing analysis of impact, dependencies, and risks.
Support planning and coordination of approved changes through execution and validation.
Serve as a liaison between business partners, IT teams, and external vendors.
Support communication, follow up, and issue tracking across stakeholders.
Assist in documenting roles, responsibilities, and support expectations.
Track activities, dependencies, and outcomes related to assigned initiatives.
Provide status updates, analysis, and documentation to leadership as needed.
Participate in continuous improvement efforts to enhance system effectiveness and operational efficiency.