Analyst, Operations I -Cost Basis and Performance
About The Position
Provide supervisory guidance and personnel support for the Cost Basis Department. Provide training, coaching, development, process improvement, and problem solving to personnel in one or more areas. Provides team members with direction, setting expectations, giving instructions and support on how to answer complex or difficult inquiries ensuring prompt, satisfactory resolution of customer inquiries, problems, issues or errors. Handle escalated issues for the department and provide risk oversight. Partner with the branch offices and other business lines to solve problems and improve processes. Work with department senior manager to meet departmental work objectives. Work with employees in Operations, business lines, and other support areas on projects related to their department.
Requirements
- 4-year degree from an accredited university or equivalent or High school diploma or equivalent AND 5+ years of securities, banking, technology and/or job specific industry experience
- 3+ years prior securities, banking, technology and/or job specific related industry experience
- Previous cost basis expertise
Nice To Haves
- Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook)
- Strong interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management.
- Previous experience with cost basis
- Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes
- Securities license 7 or 99
Responsibilities
- Determining needs and suggesting solutions for administrative improvements in procedures, processes, or systems to support other functions.
- Identifying needs and suggesting solutions for customization or alterations of technical tools to support unusual or new business requirements.
- To collect and analyze information
- Address escalated questions independently, seeking assistance from Senior Manager or other Operations resources as appropriate.
- Conduct operations process oversight on complex exception-based and/or highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met.
- Provide support with department volume metrics, staffing models, financial forecasts, and budgets as required.
- Reduce risk, increase efficiencies, or enrich customer service by suggesting process changes and/or system modifications.
Benefits
- bonuses
- flexible benefits
- competitive compensation
- commissions
- stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business
- discretionary bonus
- 401(k) program with company-matching contributions
- health, dental, vision, life and disability insurance
- paid time-off plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
