Analyst, MSC Hire to Retire Ops - Background Check Team

T-Mobile•Overland Park, KS

1d•Hybrid

About The Position

The Analyst, Hire to Retire Ops (HTR) in T-Mobile's Magenta Service Center is responsible for executing critical HR operational and administrative processes throughout the employee lifecycle. This role ensures accurate and timely handling of employee and manager inquiries, transaction processing, and program administration to support business needs. The analyst will specialize in background check administration, including candidate screening support, working with the background check vendor, compliance reviews, issue resolution, and maintenance of accurate employee records. By maintaining compliance and data integrity, the analyst helps uphold T-Mobile's standards for employee experience and operational excellence. Their work directly supports organizational goals by enabling smooth HR operations and fostering a positive workplace environment.

Requirements

Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
2-4 years Related experience within an HR, shared services, or operational setting (Required)
Knowledge of HR processes and systems such as Workday, ADP Vantage, Kronos, or case management (Required)
Knowledge of candidate screening processes, adjudication guidelines, case management, and compliance requirements. (Required)
Understanding of confidentiality, data privacy requirements, record retention, and handling of sensitive candidate information (Required)
Proficiency in analyzing data to identify trends, resolve discrepancies, and support data-driven decisions across HR functions (Required)
Strong critical thinking and problem-solving skills to identify issues, assess root causes, and implement effective solutions within the HR lifecycle.
Excellent verbal and written communication skills to interact effectively with employees, managers, and cross-functional partners at all levels. (Required)
Proficiency in Excel including formulas, pivot tables, and data analysis tools for reporting and operational support. (Required)
High level of attention to detail to ensure accuracy in transactions, documentation, and compliance activities. (Required)
Demonstrates a strong commitment to understanding and meeting the needs of internal customers by providing responsive, high-quality HR service. (Required)
Consistently adheres to HR policies, employment laws, and regulatory requirements while taking ownership for accuracy and outcomes. (Required)
Ability to work effectively with cross-functional teams including Legal, Accounting, and HR Centers of Excellence to achieve shared goals. (Required)
Capability to adapt to changing priorities, business needs, and technology in a dynamic HR service delivery environment. (Required)
Experience identifying and implementing process improvements to enhance efficiency, accuracy, and the employee experience. (Required)
Demonstrates the ability to manage time, prioritize tasks, and make decisions with minimal supervision while delivering quality results. (Required)
Embraces challenges, seeks learning opportunities, and adapts to change with a focus on continuous improvement and professional development. (Required)
Applies emotional intelligence in interactions with employees and managers, particularly when handling sensitive or complex HR matters. (Required)
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

Ability to coordinate with third-party screening providers and monitor service delivery and issue resolution (Preferred)
Understands and applies LEAN or process improvement principles to drive efficiency and eliminate waste in HR operations (Preferred)

Responsibilities

Performs HR operational processes and transactions within the assigned Hire to Retire function which may include HR data management, background check administration, including candidate screening support, compliance reviews, issue resolution, or employee and manager inquiry resolution.
Applies policy knowledge and judgment to deliver accurate, timely, and compliant outcomes.
Researches and evaluates situations of moderate complexity within the assigned function, interpreting applicable policies, regulations, and guidelines to reach sound conclusions, with guidance available for novel or particularly sensitive matters.
Reviews and analyzes operational data, program information, and audit results to identify discrepancies, monitor compliance, and recognize patterns or emerging issues, using findings to support resolution and inform team practices.
Works collaboratively with internal partners such as Legal, Accounting, and HR Centers of Excellence to research and resolve issues, coordinate on cross-functional processes, and actively contribute to team or departmental projects that support HR service delivery.
Identifies opportunities to improve workflows, documentation, and standard operating procedures within the assigned function, and supports the implementation of process changes that enhance efficiency, accuracy, and the overall employee experience.