Analyst - MQ Outbound Operations

Glovis•San Diego, CA

2d•Onsite

About The Position

This Analyst - MQ Outbound Operations position will coordinate and communicate with customers to ensure timely and proper delivery of trailer orders. This position will assign carriers to deliver the trailers to the instructed destination within the budget and guidelines provided and will track production, inspection, ETA, and delivery, at all points until the trailers are delivered successfully and closed out formally. Operationally, this requires the integration of information, inventory, warehousing, material handling, and BPO (business process outsourcing) management.

Requirements

H.S Diploma/GED Required
0-2 Years of Logistics, Supply Chain, or Transportation Experience Required
Excellent written and verbal communication skills
Problem solving and communication skills
Proficient PC skills: Microsoft Office Suite (Excel, Word, PowerPoint, and other database systems)
Strong accounting knowledge and background
Strong teamwork, multitasking, and time management skills

Responsibilities

Plan upcoming units in Production and Quality Control to ensure the destination and transit type coincides with the customer’s preferences and expectations on the delivery of their trailers
Coordinate with carriers to ensure delivery is instructed accurately and the trailers are delivered within our procedures and expected delivery dates
Track delivery with carriers until trailers are accepted by the customer and there is a proof of delivery signed by both parties
Process any damages and send to a repair shop, request estimate, track repair progress until completion, deliver to final destination.
Communicate with customers to deliver full transparency on their units throughout the delivery, including daily communication on production, quality control inspection, availability of units, availability of carriers, expected delivery dates, delivery reports, and miscellaneous requests fulfilled to ensure expectations are met
Provide guidance to outbound specialist and troubleshoot when needed
Constant monitoring of track, trace to analyze outbound shipment for timely updates
Coordinate daily handling of outbound shipments, repositioning as needed for efficiency and cost reduction
Conduct analysis and provide statistical information
Accurate TMS data input to manage shipment data
Communicate and facilitate with customer's requests & complaints to provide prompt resolution.
Month End Reports/Contracts Reviews/Data Management
Perform internal functions to assist team and other departments in order to combat discrepancies and fulfill customer needs, including POD auditing, profit and loss reporting, damage and total loss reporting, unit availability, and transit/carrier availability

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short-Term & Long-Term Disability
Paid Vacation, 14 Holidays, and Sick leave
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement
401(k) with Generous Matching
Referral Bonuses
Auto Allowance
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities
Discretionary Bonuses
Tuition Reimbursement