Analyst: Marketing Technology Operations

Vail Resorts•Broomfield, CO

2d•$79,000 - $90,000

About The Position

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Summary: The Relationship Marketing (RM) Tech-Ops Specialist is responsible for the technical execution of Omni Channel marketing messages (SMS, Push, Email) across Vail Resort’s brands. The core role for this person will be part of a team that performs a mixture of campaign configuration within Vail’s marketing platform, modifying and testing HTML/CSS/JS code, providing technical support and training for users of Vail’s custom email-builder application, and QA, or Regression testing, for Vail's email-builder. A portion of the role will also be dedicated to researching and implementing solutions to projects not directly related to campaign launches.

Requirements

Ability to multi-task and prioritize feature work daily.
Experience working in a collaborative technical environment.
Driven desire to dive in, seek solutions to problems, and learn new things.
Ability to run with an assigned project or task with little to no guidance.
Work experience with a ticketing system for managing workload.
A high inclination to educate business partners and refine/continuously improve internal processes.
Strong communication and organization skills to be able to address priorities and set expectations.
Experience with using and troubleshooting HTML/CSS/JavaScript as it relates to email.
Experience building solutions with JavaScript or another comparable scripting language.

Nice To Haves

Some experience in both agile/waterfall project process.
Comprehension of software revision control.
An understanding of QA/Regression testing applications.
An understanding of email HTML development and troubleshooting.
An understanding of how data is typically used in email marketing.
Ability to translate requirements from stakeholders into use cases for solutions.
Experience working in a large email delivery platform, such as Adobe Campaign.
Prior knowledge or experience using Jira or other similar management tool.
Experience with CDP's.
Comprehension of SQL.
Knowledge of marketing automation tools.

Responsibilities

Provides technical support for team members with relation to email and SMS templates, campaign workflow issues, and general technical troubleshooting.
Works closely with the RM Tech Ops Manager and RM Analysts to understand team needs and regularly communicate status updates on current projects.
Answers questions, assists, and educates business partners, as vital, with the usage of an internal email-creation tool.
Gather requirements and performs Email Platform configurations to facilitate the development and deployment of marketing campaigns.
Lead all aspects of Quality Assurance for current email delivery templates and process, working to improve quality of marketing messages and helps find potential improvements to the overall marketing process.
Provides Quality Assurance and Regression Testing for our Vail-built email builder tool.
Manage and complete various side projects or research tasks that may have a wider impact than day-to-day deliverables.
Completes tasks daily from the development work queue.

Benefits

Ski/Mountain Perks!
Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans