Analyst, Managed Service
About The Position
The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovations that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS? About the role: As a Product Support Representative, you will work with and build relationships with clients using the FIS Investment Accounting Manager application (aka InvestOne). This product is used by Investment companies and Banks. The role requires a good understanding of Investment Fund Accounting, such as Mutual Funds, Pensions, 401K’s, and general knowledge of investment services. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance or product application. These inquiries can be: How to process certain investment types within the application Questions concerning general ledger/trial balance of an investment fund How to build/run reports Issues with system performance Reporting application bugs Something slightly technical, not sure what to put here Please note: This is a full-time position with a required hybrid schedule in one of our locations. Current and/or future sponsorships are not available for this role. About the team: We are the North American Product Support team for InvestOne (Investment Accounting Manager)—a group of experienced representatives with complementary specialties who take pride in delivering timely, accurate, and empathetic client support. Distributed throughout the U.S., we operate in close partnership with our sister teams in London and Pune, India, enabling coordinated collaboration and shared domain expertise. Our mandate goes beyond ticket resolution. We act as a trusted liaison between clients and internal stakeholders, working side by side with Development, the CIO organization, Product Management, and Professional Services. That means diagnosing complex issues, reproducing edge cases, shaping fixes and product improvements, and preparing clear communications that keep clients informed and confident. In this team, you’ll leverage deep product expertise and strong client service instincts to simplify complexity, reduce time to resolution, and surface insights that prevent repeat issues. You’ll collaborate across time zones, contribute to best practice playbooks, and help refine the support experience end to end. If you’re motivated by ownership, partnership, and the chance to influence product quality while supporting marquee clients, you’ll thrive here.
Requirements
- Prior financial services experience preferred
- Strong analytical, organizational and time management skills
- The ability to work independently
- Knowledge of FIS products a plus
- Strong communication and presentation skills
- Team player with ability to collaborate with other teams
- Strong customer relations skills
- Ability to think logically under pressure
- Problem solving and troubleshooting skills
- Ability to identify and assist to implement necessary improvements
- Strong financial services background
Responsibilities
- Handle customer inquiries and resolving support issues
- Provide in-depth product support and researching client issues.
- Troubleshoot problems with equipment or software applications and recommend corrective action.
- Document customer information and recurring technical issues to support product quality programs and product development.
Benefits
- Opportunities to innovate in fintech
- Inclusive and diverse team atmosphere
- Professional and personal development
- Resources to contribute to your community
- Competitive salary and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
