Analyst, LTL Carrier Relations

Redwood Logistics•Chicago, IL

57d•$60,000 - $70,000•Hybrid

About The Position

As an Analyst LTL Carrier Relations working within Redwood Managed Services one of our entities you will be responsible for strengthening carrier relationships in the LTL Mode You will possess an understanding of all components of the LTL industry that allow you to engage with LTL Carrier Stakeholders from C Level to Terminal Level operations You will represent the Redwood Operations Freight Audit & Pay and other departments working with LTL carriers to build relationships improve service and use a data driven methodology to enable Redwood to become a better partner in the LTL industry ultimately delivering more value to our customers

Requirements

Core understanding of LTL industry and experience interacting with LTL carriers
3 5 years experience in a logistics capacity at a company or 3PL
Proven ability to consume & leverage data to drive positive change and solve problems
Experience with Transportation Management Systems and understanding of systems integrations facilitating financial transactions
Strong communication skills and ability to thrive in a team environment
Strong interpersonal skills; ability to rapidly develop and cultivate relationships with peers and external stakeholders
Presentation skills to senior leaders internally and externally
Growth mindset and positive can do attitude
Exceptional written and verbal communication skills including presentation skills
This position requires travel to carriers and occasional customers
Bachelors degree or higher

Responsibilities

Manage and develop LTL Carrier Scorecards encompassing operational & financial metrics
Leverage scorecards to drive positive change both internally & externally with carrier partners
Contribute to customer onboardings & implementations partnering with LTL carriers to successfully align on operational strategies and customer requirements as a result of Procurement events for new andor existing customers
Establish key relationships internally to learn how the Redwood Operations Freight Audit & Pay and Procurement teams operate
Represent these departments in a carrier facing role to drive improvements to critical processes that drive the Redwood business
Manage escalations from within the business and drive corrective action within the LTL carrier network
Develop relationships with key stakeholders representing Redwood processes
Assist in carrier aging management and resolution driving improvements from rate discrepancies and disputes and ultimately deploying new processes internally and externally to increase percentage of Freight Bills paid within terms
Learn all Redwood systems & Transportation Management Systems and become an expert of data management from the system in order to quantify carrier performance
Manage internal communications that represent changes in LTL industry including weather or other events causing disruption in LTL carrier industry
Travel to LTL carrier offices & local terminals to represent Redwood and our customers
Build out carrier contacts spanning Pricing Operations Collections & Technology departments
Travel to prospective customers to collect information on their product and operations to facilitate Redwood offering best LTL solution

Benefits

Access to experts and resources for your Learning & Development journey
Opportunity for internal mobility
Employee referral bonus program
Employee Resource Groups ERGs
Annual fundraising and volunteer events to give back to communities
Paid time off floating holidays time off to volunteer and rollover
Paid parental leave
Medical dental vision and 401k plans with match
Flexible spending account mass transit and dependent care plans available
Health savings account with a annual company contribution for plan participants
Short term and long term disability; life insurance policies subsidized by company
Additional benefits including pet insurance accident care access to legal advice and more