AR Process Integration & Carrier Relations Analyst

Gallagher•Cockeysville, MD

About The Position

The Accounts Receivable Process Integration & Carrier Relations Analyst is responsible for leading the carrier relations team in managing all aspects of Direct Bill accounting-related communications and interactions. This role involves overseeing the completion of mergers and acquisitions (M&A) carrier conversions into the National Accounting Center (NAC) and ensuring that all Direct Bill commissions are accurately received and posted to the appropriate bank accounts. Key Responsibilities: Accounting Relationship Management: Act as the primary accounting relationship lead with carriers, fostering strong partnerships. Build and maintain robust relationships with key carrier partners. M&A Carrier Conversion: Oversee the end-to-end process of acquisition conversions to the NAC. Collaborate with the offshore team to prepare and present weekly project status reports to the M&A conversion team. Ensure timely and efficient completion of conversions with the offshore team. Carrier Relations Development: Organize and conduct semi-annual meetings with key carriers to enhance partnerships. Establish and manage escalation paths with carriers to resolve issues promptly. Develop and maintain a comprehensive carrier accounting contacts library across all divisions. Collaboration and Communication: Work closely with all resources, including the M&A Team, NAC, and branches, to facilitate smooth operations. Address and resolve branch questions and escalations effectively. Collaborate with the Manager to reduce turnaround time (TAT) for new acquisition conversions. Documentation and Oversight: Oversee documentation processes and handle escalations related to carrier conversions, including facilitating the completion of special forms. Carrier Portal Access: Administer and manage escalations for Carrier Portal Access for Commission statements. Carrier Consolidation: Identify and pursue opportunities for carrier consolidation to optimize operations. Legacy Bank Account Management: Work with the M&A team to close legacy bank accounts for recent acquisition partners that have converted to the NAC. Communication Leadership: Lead accounting carrier communication for NAC through phone, email, and other channels. Accounts Receivable & Account Payables Support: Assist in other accounts receivable-related support functions as needed. Assist with Accounts Payable Check output (printing & mailing of checks produced in the office) Special Projects: Participate in and lead special projects related to Direct Bill Commissions.

Requirements

Associate's degree and 5 years of related experience required.
Requires some functional and industry experience and/or expertise.

Nice To Haves

Bachelor’s degree in Business, Finance, Accounting, or comparable working experience
Proven experience in accounts receivable, carrier relations, or a related field.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to manage multiple projects and meet deadlines.
Strong problem-solving and analytical skills.
Proficiency in Microsoft Office Suite and familiarity with accounting software.

Responsibilities

Act as the primary accounting relationship lead with carriers, fostering strong partnerships.
Build and maintain robust relationships with key carrier partners.
Oversee the end-to-end process of acquisition conversions to the NAC.
Collaborate with the offshore team to prepare and present weekly project status reports to the M&A conversion team.
Ensure timely and efficient completion of conversions with the offshore team.
Organize and conduct semi-annual meetings with key carriers to enhance partnerships.
Establish and manage escalation paths with carriers to resolve issues promptly.
Develop and maintain a comprehensive carrier accounting contacts library across all divisions.
Work closely with all resources, including the M&A Team, NAC, and branches, to facilitate smooth operations.
Address and resolve branch questions and escalations effectively.
Collaborate with the Manager to reduce turnaround time (TAT) for new acquisition conversions.
Oversee documentation processes and handle escalations related to carrier conversions, including facilitating the completion of special forms.
Administer and manage escalations for Carrier Portal Access for Commission statements.
Identify and pursue opportunities for carrier consolidation to optimize operations.
Work with the M&A team to close legacy bank accounts for recent acquisition partners that have converted to the NAC.
Lead accounting carrier communication for NAC through phone, email, and other channels.
Assist in other accounts receivable-related support functions as needed.
Assist with Accounts Payable Check output (printing & mailing of checks produced in the office)
Participate in and lead special projects related to Direct Bill Commissions.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program