Analyst - Learning Experience & Processes (Hybrid)

United Airlines•Chicago, IL

2d•$66,500 - $86,616•Hybrid

About The Position

The Analyst, Learning Experience & Processes, supports the administration, analysis, documentation, and continuous improvement of United’s learning management tools. This role partners with learning teams, business stakeholders, technology partners, and vendors to help ensure learning systems are reliable, well-documented, and aligned to operational and learner needs.

Requirements

2+ years of experience administering, supporting, or analyzing LMS, LCMS, LXP, RMS, VMS, or other enterprise learning technology platforms
Experience with system configuration, testing, troubleshooting, user support, learning content deployment, maintenance, data quality, or learning technology operations
Strong analytical, problem-solving, organizational, and documentation skills, with the ability to investigate issues, manage competing priorities, and recommend practical solutions
Experience working with cross-functional teams, technology partners, business stakeholders, or external vendors
Excellent written and verbal communication skills with a customer-focused mindset, high attention to detail, and commitment to system reliability and operational consistency
Proficiency with Microsoft Office and collaboration tools
Must be legally authorized to work in the United States without employer sponsorship
Successful completion of the interview process required to meet job qualifications
Reliable and punctual attendance is an essential function of this role

Nice To Haves

Experience administering or supporting Cornerstone LMS or other enterprise learning platforms in a large, complex organization
Experience with learning system integrations, data feeds, reporting, user provisioning, or administrative workflows
Experience with learning content standards and digital learning technologies
Experience using workflow, diagramming, or process-mapping tools such as Miro

Responsibilities

Administer and support learning management tools, including system access, assignments, curricula, notifications, workflows, and routine platform maintenance
Support testing, troubleshooting, documentation, and issue resolution for platform updates, digital learning content, integrations, and new functionality
Analyze learner support trends, system performance, data quality, and operational workflows to identify risks, recurring issues, and opportunities for improvement
Document business requirements, current-state and future-state processes, SOPs, testing outcomes, and support procedures for learning technology solutions
Partner with instructional design teams, content owners, administrators, vendors, and technology partners to ensure solutions are implemented effectively and support a strong learner experience
Support proofs of concept, pilot programs, technology evaluations, and implementation activities for emerging learning tools and platform capabilities