Analyst, Learning and Development

Royal Caribbean Cruises Ltd • Miami, FL

6d • Onsite

About The Position

The Regional Sales Trainer is a key member of the Sales Learning & Development team, responsible for supporting the design, development, and delivery of innovative training programs for Celebrity Cruises’ Sales team and the travel advisor sales channel. Reporting to the Manager, Trade Marketing (L&D), this role requires a highly organized, creative, and forward-thinking professional who can anticipate needs, communicate effectively, and execute with excellence. The ideal candidate is a confident presenter, strong collaborator, and skilled multitasker who thrives in a fast-paced environment. This role is responsible for creating engaging training materials across multiple platforms, including instructor-led sessions, webinars, and digital learning tools for both internal Sales teams and external travel advisors. The Trainer plays a critical role in the planning, coordination, and execution of key training initiatives such as Seminars at Sea and webinars. The Regional Sales Trainer supports the training creation and delivers impactful learning experiences focused on strengthening sales effectiveness, including closing techniques, objection handling, problem-solving, revenue optimization, product knowledge (i.e. ships, itineraries, regions where we sail, ship configuration, promotions, marketing tools, etc…). This individual also monitors training effectiveness through data and insights, continuously refining content and delivery methods to drive results. This role also supports administration of Seminars at Sea and invoicing/record keeping with vendors. Success in this role requires adaptability, attention to detail, and the ability to pivot quickly while maintaining high standards. The Trainer represents Celebrity Cruises with professionalism and confidence in both internal and external environments.

Requirements

• Bachelor’s degree in communications, Education, Instructional Design, or a related field required.
• 3–5+ years of experience in training and development.
• Excellent verbal and written communication skills, with strong presentation abilities.
• Self-starter with the ability to work independently, manage multiple priorities, and thrive in a fast-paced, deadline-driven environment.
• Flexible and adaptable, with the ability to shift priorities and align work to organizational goals.
• Strong interpersonal skills with a proven ability to build relationships and collaborate across teams.
• Ability to assess and analyze training needs and design engaging, result-driven learning solutions.
• Confident facilitator with experience delivering training to diverse audiences, including Sales teams and travel advisors.
• Strong background in instructional design, curriculum development, and adult learning principles.
• Experience with technical writing, multimedia content creation, and performance measurement.
• Excellent project management and organizational skills, with the ability to manage multiple priorities and meet deadlines.
• Strong listening, questioning, and stakeholder engagement skills.
• Proficiency in a variety of instructional methods and learning technologies.
• Advanced Microsoft Office skills, including PowerPoint (high-quality presentations) and Excel (pivot tables, formulas).
• Experience with Canva or similar design tools.
• Experience working with LMS platforms and digital learning tools.
• High attention to detail with a focus on quality and consistency.
• Strong accountability and follow-through.
• Ability to work both independently and collaboratively.
• Experience working with vendors, processing invoices and keeping Purchase Orders organized.

Nice To Haves

• Travel industry experience strongly preferred, particularly supporting Sales teams.
• Familiarity with AI tools (e.g., Microsoft Copilot) to enhance productivity.
• Familiarity with reporting and data visualization tools (e.g., Power BI). Able to interpret data results and make recommendations for improvement or changes.

Responsibilities

• Support the design, development, and delivery of innovative training programs for Celebrity Cruises’ Sales team and the travel advisor sales channel.
• Create engaging training materials across multiple platforms, including instructor-led sessions, webinars, and digital learning tools.
• Plan, coordinate, and execute key training initiatives such as Seminars at Sea and webinars.
• Deliver impactful learning experiences focused on strengthening sales effectiveness, including closing techniques, objection handling, problem-solving, revenue optimization, and product knowledge.
• Monitor training effectiveness through data and insights, continuously refining content and delivery methods.
• Support administration of Seminars at Sea and invoicing/record keeping with vendors.
• Represent Celebrity Cruises with professionalism and confidence in both internal and external environments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level