Analyst II - SAM Specialist

Westlake•Houston, TX

5d•Hybrid

About The Position

This role supports the management of the organization’s software assets across their lifecycle, ensuring accurate tracking of entitlements, deployment, usage, and retirement while improving visibility, compliance, and license optimization.

Requirements

Minimum 3-5 years’ experience in Software Asset Management (SAM) or IT Asset Management with a focus on software lifecycle and license management.
College degree in a related field of study is required.
Excellent verbal and written communication skills.
Experience using SAM or inventory management tools to manage software assets, track entitlements, and generate reports (e.g., ServiceNow ,SAP, spreadsheets).
Familiarity with software licensing models, enterprise applications, and environments including desktop, server, cloud, and SaaS platforms.
Understanding of common SAM challenges such as normalization gaps, discovery coverage, reclamation delays, and contract visibility.
Self-starter, yet willing and able to take and execute direction when needed.
Works well in a team environment.

Nice To Haves

Preferred certifications (added advantage): Certified Software Asset Manager (CSAM), ITIL Foundation, Certified IT Asset Manager (CITAM), or relevant SAM tool certifications (e.g., ServiceNow SAM ).

Responsibilities

Manage software assets across the organization by supporting the full life cycle, including request, procurement, deployment, usage tracking, optimization and retirement of software across North America.
Maintain accurate and reliable software inventory and license records to support reporting, compliance, audits, and business stakeholders.
Track software entitlements and usage to ensure license compliance and highlight optimization opportunities.
Identify and help address normalization gaps by ensuring software data is standardized and aligned within SAM tools.
Monitor discovery coverage and work with IT teams to improve visibility across endpoints, servers, and cloud environments.
Support timely reclamation of unused or underutilized licenses to reduce waste and improve cost efficiency.
Assist in improving contract visibility by maintaining organized records of software agreements, renewals, and key terms.
Perform periodic internal audits and support audit readiness activities; document findings and assist with remediation efforts.
Investigate discrepancies in software usage and licensing data, perform root cause analysis, and provide recommendations.
Collaborate with IT, procurement, finance, and security teams to support SAM processes and ensure alignment.
Recommend and contribute to continuous improvements in SAM processes, tools, and reporting capabilities.
Utilize SAM tools (e.g., ServiceNow & other available tools) for tracking, analysis, and reporting.
Any additional responsibilities or tasks as necessary.