Analyst II, Sales Operations

Pilot Company•Knoxville, TN

17h•Onsite

About The Position

The purpose of this job is to provide and analyze strategic data, sales reporting and overall support to the Manager, Sales Analytics and Strategy in managing the day-to-day operations of the Pilot Travel Centers LLC (PILOT) Sales team, to achieve or exceed company-level financial goals. Identify strategic data to assist with commission calculation and verification, account moves, lead-management systems, Salesforce reporting and general analytics that support department operations. Provide recommendations and guidance to internal teams to support their efforts in meeting assigned strategic initiatives and goals. Collaborate with sales team members and management to align sales territories that optimize work of internal sales teams. Maintain subject matter expertise in Customer Relationship Management (CRM) software and other PFJ systems to support sales needs. Participate in feedback and troubleshooting processes to identify opportunities for system enhancements to maximize efficiencies and productivity. Use Tableau analytics to provide monthly reporting on the team’s success in meeting goals and initiatives. Assist in the training of new team members. Own and maintain a recurring project or report. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level. Ensure all activities are in compliance with rules, regulations, policies, and procedures. Complete other duties as assigned.

Requirements

Bachelor’s degree in business administration or related field required
Minimum four years’ experience with CRM software (e.g., Salesforce) required
Intermediate Microsoft Office skills required; advanced Excel
Advanced experience with company products and offerings
Excellent written and verbal communication skills with ability to collaborate effectively across organizational levels
Excellent analytical, strategic and critical thinking skills
Ability to resolve problems and make independent decisions with minimal supervision and a high sense of urgency
Ability to take initiative and work both independently and as part of a team
Ability to organize, prioritize, and execute tasks with high attention to detail
Willingness to learn and embrace new technologies
Ability to understand and work with a variety of complex interacting systems
Ability to synthesize large volumes of data to generate meaningful results
Ability to work and meet deadlines in a fast-paced, dynamic environment
Ability to interpret new information within the full context of PFJ Sales
Candidates must be legally authorized to work in the United States without employer sponsorship

Nice To Haves

Minimum four years’ experience with sales, margin and budget data analysis preferred
Intermediate knowledge of data visualization (e.g., Tableau) software

Responsibilities

Identify strategic data to assist with commission calculation and verification, account moves, lead-management systems, Salesforce reporting and general analytics that support department operations
Provide recommendations and guidance to internal teams to support their efforts in meeting assigned strategic initiatives and goals
Collaborate with sales team members and management to align sales territories that optimize work of internal sales teams
Maintain subject matter expertise in Customer Relationship Management (CRM) software and other PFJ systems to support sales needs
Participate in feedback and troubleshooting processes to identify opportunities for system enhancements to maximize efficiencies and productivity
Use Tableau analytics to provide monthly reporting on the team’s success in meeting goals and initiatives
Assist in the training of new team members
Own and maintain a recurring project or report
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies, and procedures
Complete other duties as assigned