Analyst II, Retail Technology

Pilot Company • Knoxville, TN

3h

About The Position

The purpose of this job is to provide ongoing support and maintenance of the
company’s retail technology systems.

Requirements

• High school diploma or equivalent certification required
• Minimum three years’ experience with POS systems and second level support in identifying and troubleshooting system issues preferred
• Working knowledge of Microsoft Windows including Microsoft Office
• Working knowledge of Microsoft SQL Server Express and ability to script SQL queries
• Working knowledge of retail store software systems
• Excellent organizational, troubleshooting, analytical, and diagnostic skills in order to quickly identify and resolve system issues
• Ability to work unsupervised or with moderate oversight of managers and senior team members
• Ability to take ownership of various projects and problems, set and meet deadlines, and prioritize tasks in order of importance and impact to the business
• Work well under pressure and maintain a high level of customer service
• Strong written and verbal communication skills
• Ability to communicate clearly with internal teams, customers, and vendors
• Continue to develop professional expertise, and apply company policies and procedures to resolve a variety of issues
• Exercise judgment within defined procedures and practices to determine appropriate action

Nice To Haves

• Bachelor's degree or equivalent experience preferably related to computer science and technology preferred
• Working knowledge of coding languages .NET, VB, etc. preferred

Responsibilities

• Investigate escalated issues by gathering and analyzing additional information
• Administer and support retail systems hardware and software including point of sale (POS), inventory, cash office, fueling, loyalty, and quick service restaurant (QSR)
• Manage and package software releases from various sources for the purpose of deployment
• Test new versions of retail software and coordinate installation in stores
• Coordinate with all departments regarding accuracy of polling and data capture, and rekeying of missed sales transactions
• Direct second level support in troubleshooting and resolving all retail system issues escalated by internal business partners
• Collaborate with vendors to identify and resolve current bugs and issues, and introduce new functionality
• Setup and testing of new business requirements within the retail system environment
• Maintain test software and hardware environments
• Maintain deployment software, maintenance, patching, and training documentation
• Creation and maintenance of operating system (OS) image
• Manage the deployment of OS updates and security requirements
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED