Analyst II - Client Technology

Chicos Fas Inc • Fort Myers, FL

2d

About The Position

POSITION OBJECTIVE: This experienced position configures, installs, monitors and maintains users’ desktop software and hardware, and supports mobile workforce. This role provides technical support and guidance through Tier 2 support and works with vendors to resolve Tier 3 issues. FUNCTIONAL RESPONSIBILITIES: Participates as technical lead on projects related to “production” related equipment. Coordinates software deployment Creates process and technical support documentation Supports end user hardware break/fix process Supports end user client software Manages hardware provisioning Tracks time in time tracking tool, attends weekly status meetings and other meetings, maintains incident tickets, emails, and other documentation. Documents solutions to problems and developing end-user guidelines. When needed, provides on-site training to users. Evaluates, maintains, modifies (e.g., creates macros, templates) and documents desktop application packages, participates in the testing and evaluation of new desktop packages and implements prototypes. Consults with and makes recommendations to users on selection of hardware and software products to address business requirements. Other projects or duties as assigned.

Requirements

• Bachelor’s degree and/or Certificate in a Computer Related Field
• 5+ years’ experience with PCs, Windows OS, and Microsoft Office products
• Good working knowledge of network fundamentals
• Understanding of computer hardware, mobility devices & client/Server applications
• Must be able to learn new software packages
• Must have PC troubleshooting skills
• Must possess strong customer service skills, excellent oral and written communication skills, and be able to handle multiple tasks at once
• Ability to work independently
• Ability to follow schedule and meet deadlines
• Ability to follow process
• Strong attention to detail
• Ability to interact with 2nd and 3rd party support staff
• At ease in working with customers, partners, and suppliers at all levels within the business

Responsibilities

• Participates as technical lead on projects related to “production” related equipment.
• Coordinates software deployment
• Creates process and technical support documentation
• Supports end user hardware break/fix process
• Supports end user client software
• Manages hardware provisioning
• Tracks time in time tracking tool, attends weekly status meetings and other meetings, maintains incident tickets, emails, and other documentation.
• Documents solutions to problems and developing end-user guidelines.
• Provides on-site training to users.
• Evaluates, maintains, modifies (e.g., creates macros, templates) and documents desktop application packages, participates in the testing and evaluation of new desktop packages and implements prototypes.
• Consults with and makes recommendations to users on selection of hardware and software products to address business requirements.
• Other projects or duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level