Analyst II - Client Technology

Chico's FAS, Inc.•Fort Myers, FL

22h

About The Position

With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence. POSITION OBJECTIVE: This experienced position configures, installs, monitors and maintains users’ desktop software and hardware, and supports mobile workforce. This role provides technical support and guidance through Tier 2 support and works with vendors to resolve Tier 3 issues.

Requirements

Bachelor’s degree and/or Certificate in a Computer Related Field
5+ years’ experience with PCs, Windows OS, and Microsoft Office products
Good working knowledge of network fundamentals
Understanding of computer hardware, mobility devices & client/Server applications
Must be able to learn new software packages
Must have PC troubleshooting skills
Must possess strong customer service skills, excellent oral and written communication skills, and be able to handle multiple tasks at once
Ability to work independently
Ability to follow schedule and meet deadlines
Ability to follow process
Strong attention to detail
Ability to interact with 2nd and 3rd party support staff
At ease in working with customers, partners, and suppliers at all levels within the business

Responsibilities

Participates as technical lead on projects related to “production” related equipment.
Coordinates software deployment
Creates process and technical support documentation
Supports end user hardware break/fix process
Supports end user client software
Manages hardware provisioning
Tracks time in time tracking tool, attends weekly status meetings and other meetings, maintains incident tickets, emails, and other documentation.
Documents solutions to problems and developing end-user guidelines.
When needed, provides on-site training to users. Evaluates, maintains, modifies (e.g., creates macros, templates) and documents desktop application packages, participates in the testing and evaluation of new desktop packages and implements prototypes.
Consults with and makes recommendations to users on selection of hardware and software products to address business requirements.
Other projects or duties as assigned.