Analyst II - OAC

University of Guelph • Guelph, ON

1d • Onsite

About The Position

The successful candidate will provide advanced technical support and client service to OAC staff, faculty, and students across a broad range of OAC-supported technologies and services. Working within a collaborative team environment, the role involves delivering second-level support, troubleshooting complex technical issues, providing guidance and training to users at all levels of the OAC community, and contributing to the ongoing enhancement of IT practices and support resources. This position also plays an important role in the development and implementation of applications, services, and process improvements that support the broader campus community. Working closely with the Process Improvement Manager and IT Operations Manager, plus additional senior staff, the Analyst will participate in projects involving web-based tools, workshop development, feasibility studies, and database systems. A key focus of the role will be the design and implementation of automated workflows using Microsoft Power Automate and Power Apps to streamline repetitive processes, reduce manual effort, and improve operational efficiency. These solutions will integrate with Microsoft 365 and SharePoint environments to support real-time updates, approvals, notifications, document management, and enhanced collaboration across OAC departments. In addition, the Analyst will contribute to the ongoing maintenance, enhancement, and operational stability of OAC applications, services, and software systems. Responsibilities include supporting upgrades, testing, monitoring, troubleshooting, and release coordination to ensure reliable and secure service delivery aligned with community needs. Particular emphasis will be placed on maintaining comprehensive and current technical and user documentation for all supported solutions, including configuration details, integrations, change logs, troubleshooting resources, and procedural guides. Documentation will be regularly reviewed and updated to ensure accuracy, accessibility, compliance with University standards, and continuous improvement through stakeholder feedback.

Requirements

• Undergraduate degree in a related field (e.g., Computer Science, Information Systems, or Business).
• Practical experience supporting enterprise collaboration platforms, with a focus on Microsoft 365 and SharePoint Online.
• Experience administering and supporting SharePoint (site configuration, permissions, document management).
• Ability to troubleshoot and support Microsoft 365 in a complex environment.
• Experience contributing to collaboration and document management solutions.
• Familiarity with university IT, security, accessibility, and privacy policies.

Nice To Haves

• Familiarity with Power Platform tools (e.g., Power Automate, Power Apps).
• Understanding of post-secondary environments, including organizational structure, service delivery goals, and the effective use of IT to support academic and administrative operations.
• Analytical thinking and problem-solving.
• Client service orientation and responsiveness.
• Communication and stakeholder support (technical and non-technical).
• Team collaboration and relationship building.
• Initiative and ability to work independently within defined scope.
• Attention to detail and organizational skills.
• Ability to document processes and deliver user training.

Responsibilities

• Provide advanced technical support and client service to OAC staff, faculty, and students.
• Deliver second-level support and troubleshoot complex technical issues.
• Provide guidance and training to users.
• Participate in projects involving web-based tools, workshop development, feasibility studies, and database systems.
• Design and implement automated workflows using Microsoft Power Automate and Power Apps.
• Integrate solutions with Microsoft 365 and SharePoint environments.
• Contribute to the ongoing maintenance, enhancement, and operational stability of OAC applications, services, and software systems.
• Support upgrades, testing, monitoring, troubleshooting, and release coordination.
• Maintain comprehensive and current technical and user documentation for all supported solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level