Analyst II, Application Maintenance & Support

FIS Global•Columbus, GA

About The Position

Provides intermediate-level application support by troubleshooting and resolving incidents, monitoring system health, and partnering with development teams to address defects and improve application performance. This developing technical role handles semi-complex, non-routine assignments with limited supervision. The colleague independently analyzes multifaceted issues, considers relevant technical and business factors, develops innovative solutions, and manages assigned work through completion.

Requirements

High School Diploma or Equivalent
Typically, Minimum 4 Years Relevant Experience
Skills / Knowledge – Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
Job Complexity – Works on assignments that are routine to moderately difficult, requiring some decisions in resolving issues or in making recommendations.
Supervision – Normally receives little instruction on daily work, general instructions on newly introduced assignments.

Nice To Haves

Preferably experience in a production or manufacturing environment

Responsibilities

Resolve moderately complex application incidents, service requests, and technical issues within agreed service levels.
Diagnose root causes using application logs, monitoring tools, system data, and established troubleshooting methods.
Escalate defects to development teams, provide clear technical evidence, and support testing and validation of fixes.
Monitor application health, availability, performance, and capacity metrics; identify risks and recommend corrective actions.
Analyze recurring incidents and contribute to problem-management activities that reduce repeat issues.
Document incident resolutions, workarounds, known errors, and support procedures in the knowledge base.
Maintain accurate records of support activity, issue status, technical findings, and customer communications.
Collaborate with development, infrastructure, operations, and business teams to resolve cross-functional issues.
Communicate technical findings, issue impacts, and recommended actions to stakeholders in clear, appropriate language.
Independently manage assigned semi-complex work, prioritize tasks, and meet agreed delivery commitments.
Identify opportunities to improve support processes, application reliability, and operational outcomes.
Apply technical knowledge and advanced problem-solving techniques to develop practical, innovative solutions.