Analyst I, Web & App Merchandising & Catalog

Chamberlain Group•Oak Brook, IL

3d•$76,600 - $123,775•Hybrid

About The Position

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily. This role will own day-to-day onsite merchandising across websites and app, including product setup, categorization, navigation, badging, pricing displays, and promotional placement. They will define and manage category logic, collection structures, and sorting rules to optimize product visibility and discovery. The position involves leading website and app content planning and intake, translating business needs into clear execution plans and timelines, and maintaining a centralized planning document with weekly and monthly updates. Product launches, including onsite placement, setup, QA, and execution, will be managed to ensure accurate and timely activation. The role also includes managing and optimizing the onsite search experience, developing and maintaining cross-sell and upsell merchandising strategies, and managing onsite campaigns. Performing full audits of product, category, collection, and search experiences, and implementing updates based on findings is also a key responsibility. Additionally, the analyst will manage the execution of website updates and enhancements, identify and implement SEO improvements, and analyze and synthesize website, app, and campaign performance data to identify trends, risks, and opportunities. They will translate insights into actions and deliver regular analytics reporting. The analyst will also analyze and track web traffic through Google Analytics and other tools and share key trends, insights, and opportunities with stakeholders. Compliance with health and safety guidelines, protecting company reputation, and maintaining professional knowledge are also expected. Contribution to team effort and participation in projects are also part of the role.

Requirements

3+ years of web strategy, digital merchandising, or site management experience
3+ years of experience in digital merchandising, eCommerce, website or app management
1+ years using content management systems
1+ years' experience with Google Analytics (GA4)
BS/BA in Marketing, Web Development, Computer Science or related field

Nice To Haves

CPG and D2C experience highly preferred

Responsibilities

Own day-to-day onsite merchandising across websites and app, including product setup, categorization, navigation, badging, pricing displays, and promotional placement
Define and manage category logic, collection structures, and sorting rules to optimize product visibility and discovery
Lead website and app content planning and intake, translating business needs into clear execution plans and timelines; maintain a centralized planning document with weekly and monthly updates to drive alignment and on-time execution
Own product launches, including onsite placement, setup, QA, and execution to ensure accurate and timely activation
Manage and optimize onsite search experience, including search results, filters, and ranking logic
Develop and maintain cross-sell and upsell merchandising strategies to increase average order value and product exposure
Manage onsite campaigns such as homepage features, banners, and promotional placements aligned with business priorities
Perform full audits of product, category, collection, and search experiences to ensure accuracy, consistency, and adherence to merchandising best practices. and implement updates based on findings
Manage execution of website updates and enhancements by gathering requirements and ensuring accurate, timely delivery
Identify and implement SEO improvements across product and category pages to support organic traffic growth
Analyze and synthesize website, app, and campaign performance data to identify trends, risks, and opportunities. Translate insights into actions, and deliver regular analytics reporting including benchmarking data against business goals to support conversion and revenue growth
Analyze and track web traffic through Google Analytics and other tools and share key trends, insights and opportunities with stakeholders
Comply with health and safety guidelines and rules
Protect Chamberlain Group’s reputation by keeping information confidential
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies
Contribute to the team effort by accomplishing related results and participating on projects as needed