Analyst I, Response Center

Phillips 66 • Bartlesville, OK

3d • $73,800 - $90,200

About The Position

Join a high-impact team responsible for monitoring, analyzing, and optimizing the health and performance of global IT infrastructure and applications. As an Analyst I, Response Center, you’ll play a critical role in ensuring service continuity, driving process improvements, and supporting both cloud-based and on-premises environments. This position offers the opportunity to collaborate across functions, respond to real-time technical challenges, and contribute to the ongoing evolution of IT operations.

Requirements

• Legally authorized to work in the job posting country
• High School Diploma or GED equivalent
• 1 or more years of experience in IT support or operations, including network problem determination, WAN, and LAN support
• Willingness and ability to work variable schedules and shift rotations, including nights, weekends, and holidays

Nice To Haves

• Bachelor’s degree in IT, Computer Science, Information Systems, or related field (or equivalent experience)
• Certifications such as AWS, Cisco, Microsoft, or other relevant credentials
• Experience supporting cloud environments and enterprise networks
• Familiarity with monitoring tools (e.g., ServiceNow ITOM, Splunk, SolarWinds, ThousandEyes)
• Proven ability to manage competing priorities, deliver results, and ensure accountability
• Self-starter who proactively seeks solutions and continuous improvement
• Demonstrated ability to communicate effectively and collaborate across teams
• Strong analytical and troubleshooting skills, with the ability to manage complexity and solve problems effectively
• Excellent verbal and written communication skills, able to convey technical information to diverse audiences
• Ability to multitask, prioritize, and remain effective under pressure in a high-availability environment

Responsibilities

• Monitor mission-critical services and infrastructure for end-to-end availability and performance.
• Analyze and assess IT systems, processes, and infrastructure to identify areas for improvement and recommend solutions.
• Facilitate and lead support bridges during major outages and service degradations.
• Provide Level 1 and Level 2 systems administration, including hardware configuration, patching, and script execution.
• Respond promptly to incidents, outages, and performance alerts; categorize and escalate as needed.
• Design and select storage, data center, network, and client/server environments in line with industry best practices.
• Perform technical analysis, troubleshooting, and root cause identification for system issues.
• Conduct basic systems testing, operational tasks, and patch installations.
• Coordinate with internal teams and external vendors to resolve issues and maintain service levels.
• Document incidents, resolutions, and mitigation strategies accurately.
• Support and advise on data management systems and reporting.
• Stay current on technology trends, tools, and their impact on business operations.

Benefits

• Annual Variable Cash Incentive Program (VCIP) bonus
• 8% 401k company match
• Cash Balance Account pension
• Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP
• Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED